Job Overview: Customer Care Executive
The Customer Care Executive role at [24]7.ai is designed for individuals who enjoy interacting with people, solving problems, and delivering excellent customer experiences. This position involves handling both inbound and outbound voice calls, where associates engage with existing and prospective customers to understand their needs, address concerns, and ensure satisfaction with products and services. The role is offered at Associate and Senior Associate levels, making it suitable for both freshers with strong communication skills and experienced voice-process professionals.
Working in a fast-paced international BPO environment, employees will support customers from the US and Australian markets, primarily during night shifts. The organization follows a structured process approach, ensuring that employees receive proper job and soft-skill training before handling live customers. With a focus on customer retention, the role emphasizes clear communication, empathy, and problem resolution.
[24]7.ai is known for combining artificial intelligence with human intelligence to deliver seamless customer interactions. As a Customer Care Executive, you become a critical part of this ecosystem, contributing directly to customer satisfaction and brand loyalty. This is a work-from-office opportunity with a competitive salary, attractive incentives, and strong employee benefits, making it a stable and rewarding career option in the BPM/BPO industry.
Highlights (Summary)
- Associate & Senior Associate roles available
- Inbound and outbound international voice process
- US & Australian night shifts only
- Work from an office environment
- 5 working days with 2 rotational offs
- Competitive salary with incentives
- Two-way free cab facility
- Medical insurance for self and dependents
Eligibility Criteria
- Minimum qualification: PUC (12th pass)
- Graduation is not mandatory.
- Maximum age limit: 30 years
- Immediate joiners preferred
- Willingness to work night shifts
- Strong spoken English skills
Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Contact existing and potential customers for service-related interactions
- Collect and verify customer information accurately
- Ask relevant questions to understand customer requirements
- Resolve customer queries related to products and services
- Ensure customer satisfaction and retention
- Maintain proper call documentation and records
- Follow company communication and quality standards
Skills Required
- Excellent verbal communication skills in English
- Customer-focused attitude
- Active listening and problem-solving abilities
- Ability to handle objections and resolve issues calmly
- Basic computer knowledge
- Willingness to work on night shifts
Salary & Benefits
The salary for the Customer Care Executive (Voice Process) role ranges between INR 2.9 LPA to 4.0 LPA, along with attractive performance-based incentives.
Benefits include:
- Two-way free office cab facility
- Medical insurance for self and dependents
- Cafeteria facilities
- Office gym access
- Job and soft-skill training programs
- Professional degree assistance
- Stable 5-day work schedule with rotational offs
Selection Process
The selection process is designed to be simple and quick:
- Resume shortlisting
- HR screening call
- Voice and communication assessment
- Final interview and offer discussion
Application Process
Applying Online:
Interested candidates can apply by sharing their updated resume directly. Immediate joiners will be given preference.
Why Join [24]7.ai Jobs?
Joining [24]7.ai means becoming part of a globally recognized organization that blends advanced AI technology with human expertise. The company offers a structured work environment, continuous learning opportunities, and exposure to international clients. Employees benefit from strong support systems, attractive benefits, and clear growth pathways within the organization.
About the Company
[24]7.ai is a global leader in customer engagement solutions, redefining how businesses interact with consumers. Leveraging advanced artificial intelligence and machine learning, the company specializes in understanding customer intent and delivering personalized, predictive, and effortless customer experiences across multiple digital and voice channels.
The company works with some of the world’s most recognizable brands, helping them manage hundreds of millions of customer interactions every year. Through more than 1.5 billion conversations annually, [24]7.ai enables organizations to enhance digital adoption, improve customer satisfaction, and drive measurable revenue growth. A significant portion of these interactions is powered by intelligent automation, making processes faster and more efficient.
[24]7.ai places strong emphasis on innovation, employee development, and an inclusive work culture. Employees are encouraged to upskill through training programs and are supported with modern workplace facilities. The organization values collaboration, diversity, and continuous improvement, creating a positive and engaging environment for professionals at all levels.
With a strong global presence and a forward-looking approach, [24]7.ai continues to shape the future of customer experience by seamlessly integrating technology with human touch.
Conclusion
The Customer Care Executive opportunity at [24]7.ai is ideal for candidates seeking a stable and rewarding career in the international voice process domain. With attractive compensation, comprehensive benefits, and exposure to global customers, this role offers both professional growth and financial stability. Candidates who possess strong communication skills, a customer-first mindset, and the willingness to work night shifts will find this position highly suitable. Immediate joiners are encouraged to apply and take the next step toward a promising career with a globally respected organization.
FAQs – [24]7.ai
Q1. Is graduation mandatory for this role?
Ans. No, graduation is not required. Candidates who have completed PUC (12th) are eligible.
Q2. What shifts are available for this role?
Ans. This role requires working night shifts for US and Australian customers only.
Q3. Is this a work-from-home role?
Ans. No, this is a work-from-office position.
Q4. Are cab facilities provided?
Ans. Yes, two-way free cab facilities are provided for employees.
Q5. How can I apply for this job?
Ans. You can apply by sharing your resume.
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