Join as a Customer Support Associate at Tech Mahindra| Apply Now
- Job Title: Customer Support Associate
- Company: Tech Mahindra
- Qualifications: 12th Pass / Any Graduate Can Apply
- Salary: Rs. 24,700 to 45,800/- P.M. (Expected).
- Location: Hyderabad, India
- Experience: Freshers/Experienced Both Eligible.
Company Overview – Tech Mahindra
Tech Mahindra is a multinational technology company providing information technology (IT) services and business process outsourcing (BPO) solutions to clients across various industries globally.
Established in 1986, it’s part of the Mahindra Group and has grown into a leading provider of digital transformation, consulting, and business re-engineering services.
With a focus on delivering innovative and cutting-edge solutions, Tech Mahindra operates in various sectors, including telecommunications, healthcare, banking, retail, and more.
The company emphasizes technological advancements, including AI, cloud computing, cybersecurity, and IoT, to cater to evolving market demands.
Job Description: Customer Support Associate
As a Customer Support Associate at Tech Mahindra, you will play a crucial role in delivering exceptional customer service and support. You’ll be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Your primary goal will be to address customer concerns efficiently and professionally while maintaining a positive and helpful attitude.
Key Responsibilities:
- Responding to Customer Inquiries: Handle inbound calls, emails, or chats from customers regarding product/service inquiries, technical issues, billing problems, etc. Provide accurate and timely information or solutions.
- Issue Resolution: Troubleshoot and resolve customer problems or complaints effectively, following established procedures and guidelines. Escalate complex issues to higher-level support when necessary.
- Maintaining Documentation: Record and maintain accurate records of customer interactions, transactions, comments, and complaints. Update customer information in the database as required.
- Product/Service Knowledge: Develop a deep understanding of Tech Mahindra’s products or services to offer comprehensive assistance and guidance to customers.
- Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service, handling inquiries politely, and going the extra mile to assist customers.
- Collaboration: Work closely with other team members, departments, or third-party vendors to resolve customer issues or improve processes.
- Adherence to Policies: Follow company policies, procedures, and protocols while dealing with customer inquiries or escalations.
- Continuous Improvement: Provide feedback on processes, tools, and systems to improve overall customer experience and support operations.
Qualifications and Skills:
- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Excellent communication skills (verbal and written) in the language required by the role (e.g., English).
- Customer-centric approach with a passion for helping others and solving problems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in using computer systems, software, and CRM tools.
- Prior experience in customer service or support is preferred but not mandatory.
Benefits at Tech Mahindra
Tech Mahindra offers a range of benefits to its employees, which may include:
- Competitive salary packages
- Health insurance plans (medical, dental, vision)
- Retirement savings plans (401(k) or equivalent)
- Employee wellness programs
- Flexible work arrangements
- Professional development and training opportunities
- Performance-based incentives
- Employee assistance programs
- Paid time off and holidays
Work Environment:
The work environment at Tech Mahindra is often described as dynamic, collaborative, and innovative. Employees have access to modern technology, tools, and resources to perform their roles efficiently.
The company fosters a culture of continuous learning, encouraging employees to upskill and stay updated with the latest trends in the industry.
Conclusion:
In conclusion, Tech Mahindra is a prominent player in the technology industry, offering a diverse range of services and solutions.
Employees can benefit from competitive compensation packages, a conducive work environment, and opportunities for growth and development. Applying for a position involves accessing the company’s official career portal and following the application instructions for available roles.
How to Apply:
To apply for a position at Tech Mahindra, interested candidates can visit the company’s official website or career portal. Job openings are typically listed there, and applicants can search for roles based on their qualifications and interests.
The application process usually involves submitting a resume or CV, completing an online application form, and possibly undergoing assessments or interviews.
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4 Comments
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Hi! I see your post that you are still hiring and I am interested in applying on whatever job position is that because I am a fast learner, I can handle pressure that is why I can help you with that. Thank you
I’m interested
I’m interested