Customer Support Manager Jobs at Phemex| Apply Right Now

• Job Title: Customer Support Manager Jobs
• Company: Phemex
• Degree: An Graduate Can Apply
• Salary: Rs. 15,000 -35,000/-
• Location: Work From Home
• Experience: Freshers/Experienced Both Eligible

About Phemex:

Phemex is one of the quickest-developing cryptocurrency and derivatives buying and selling structures, based on the aid of a group of experienced Wall Street buyers and traders.

Our assignment is to empower people and establishments to change cryptocurrencies in a steady, efficient, and user-pleasant environment. We are devoted to innovation, transparency, and constructing a network in which traders can thrive.

Customer Support Manager Jobs:

As a Customer Support Manager at Phemex, you’ll be at the leading edge of ensuring an exceptional client enjoy. You will lead a group of devoted help representatives, oversee customer service operations, and increase techniques to decorate patron pleasure.

Your position can be pivotal in retaining Phemex’s popularity for first-rate customer service and making sure that our users have a continuing buying and selling revel.

Key Responsibilities:

1. Team Leadership and Development:

• Led, mentored, and manipulated a crew of customer support representatives.
• Conduct normal education classes to keep the team up to date on the brand-new platform functions, rules, and first-rate practices.
• Set overall performance goals, display development, and offer positive comments to team individuals.

2. Customer Support Operations:

• Oversee everyday customer service operations, making sure of well-timed and effective resolution of purchaser queries and issues.
• Implement and hold popular running procedures (SOPs) for handling special styles of consumer interactions.
• Utilize customer support software programs and tools to track, examine, and file key metrics along with response instances, resolution costs, and customer satisfaction scores.

3. Strategy and Process Improvement:

• Develop and execute strategies to beautify the general patron experience.
• Identify and analyze unusual patron troubles and paintings with pass-purposeful groups to develop solutions and improve product offerings.
• Continuously check and refine customer service processes to boost performance and effectiveness.

4. Customer Engagement:

• Act as a liaison between customers and the company, conveying consumer comments to relevant departments.
• Proactively have interaction with clients via numerous channels (e-mail, chat, social media) to deal with issues and collect insights.
  Foster an effective relationship with clients, building trust and loyalty.

5. Crisis Management:

• Handle escalated purchaser problems and worked toward fast and nice resolutions.
• Develop and put into effect disaster management protocols to address high-effect incidents.
• Communicate transparently with customers for the duration of carrier outages or different important occasions.

Requirements and Skills:

1. Experience: Minimum of 5 years in customer support roles, with a minimum of 1 year in a managerial role.
2. Education: Bachelor’s degree in Business Administration, Communication, or related discipline. Advanced degrees are a plus.
3. Skills: Strong management and team management competencies.

• Excellent communication and interpersonal competencies.
• Proficient in using customer support software (e.g., Zendesk, Freshdesk).
• Analytical attitude with the capability to interpret statistics and generate actionable insights.
• Knowledge of the cryptocurrency industry and trading platforms is rather acceptable.
• Attributes: Empathetic and purchaser-centric approach.
• Problem-solving flair and potential to think strategically.
• Ability to thrive in quick-paced and dynamic surroundings.

Why Phemex?

• Innovative Environment: Work at the cutting fringe of the cryptocurrency enterprise with a team of passionate experts.
• Career Growth: Opportunities for expert improvement and professional development.
• Flexible Work Arrangements: Enjoy the power of operating remotely or on the website.
• Inclusive Culture: Be a part of a diverse and inclusive workplace that values teamwork and collaboration.

How to Apply:

If you are captivated with delivering brilliant customer experiences and featuring the capabilities and revel required, we would like to hear from you. Please put up your resume and a cover letter detailing your qualifications and interest in the role to [email@example.Com].

Join Phemex and make a contribution to shaping the future of finance!

Click Here To Apply Online

Others Jobs-

1. Web Developer Job Role
2. Customer Experience Manager