- Job Title: Customer Voice Analyst
- Company: Jio
- Degree: Any Graduate Can Apply
- Salary: INR 4 – 9/- LPA
- Location: Work From Home
- Experience: Freshers/Experienced Both Eligible
About Jio:
Jio is a leading telecommunications organization in India, revolutionizing digital offerings and presenting revolutionary solutions to tens of millions of customers.
We are dedicated to improving consumer reviews through the current era and unheard-of carriers. Our aim is to empower people and businesses with seamless connectivity and revolutionary virtual answers.
Job Overview: Customer Voice Analyst
As a Customer Voice Analyst at Jio, you’ll play an essential function in understanding and improving the client’s enjoyment. You can be responsible for reading client interactions throughout diverse channels, figuring out trends, and imparting actionable insights to enhance carrier excellent.
This role requires a keen analytical mind, amazing conversation talents, and an ardor for improving purchaser pride.
Key Responsibilities:
1. Analyze Customer Interactions:
- Review and analyze customer interactions from diverse channels together with smartphone calls, emails, chats, and social media.
- Use superior speech and text analytics tools to become aware of patterns, sentiments, and traits in purchaser feedback.
- Categorize customer issues and remarks for similar evaluation.
2. Generate Insights:
- Translate qualitative and quantitative records into actionable insights and pointers.
- Prepare particular reviews highlighting key findings, trends, and areas for improvement.
- Present insights to stakeholders in a clean and compelling way.
3. Collaborate with Teams:
- Work closely with customer service, advertising and marketing, product improvement, and other applicable teams to proportion insights and drive upgrades.
- Participate in go-practical meetings to speak about findings and suggest actions.
- Support groups in enforcing and tracking the effectiveness of changes based totally on patron feedback.
4. Develop and Maintain Analytics Tools:
- Maintain and beautify analytics tools and databases for efficient statistics collection and analysis.
- Stay updated with the modern trends and technology in voice and textual content analytics.
5. Customer Feedback Management:
- Manage the technique of accumulating and studying client feedback through surveys, attention businesses, and other techniques.
- Ensure comment mechanisms are in the region and are user-pleasant.
6. Continuous Improvement:
- Identify possibilities for continuous development in customer support procedures.
- Recommend and enforce upgrades to enhance patron delight and operational efficiency.
- Monitor the effect of implemented modifications and regulate techniques as wanted.
Qualifications and Skills:
- Education: Bachelor’s degree in Business, Communications, Data Science, or an associated field. A Master’s diploma is a plus.
- Experience: Minimum of One year of experience in customer voice evaluation, customer service, or a related field.
- Skills:
- Proficiency in speech and text analytics equipment (e.g., NICE, Verint, Nexidia).
- Strong analytical abilities with the potential to interpret complex records.
- Excellent written and verbal communication talents.
- Experience with purchaser dating management (CRM) structures.
- Strong organizational and multitasking competencies.
- Proficiency in Microsoft Office Suite, in particular Excel and PowerPoint.
4. Personal Attributes:
- Detail-orientated with a strong focus on accuracy.
- Proactive and self-stimulated with a passion for enhancing customer experiences.
- Ability to paint independently and as part of a crew.
- Strong hassle-fixing talents and a strategic mindset.
- High level of integrity and professionalism.
What We Offer:
- A dynamic and inclusive work surroundings.
- Opportunities for expert growth and development.
- Competitive earnings and benefits package.
- Access to ultra-modern technology and gear.
- The chance to make a considerable impact on consumer satisfaction and agency fulfillment.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter explaining their hobby and qualifications for the position. Please include any relevant work samples or projects that reveal your knowledge of client voice analysis.
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