- Job Title: Air Ticketing Executive
- Company: EaseMyTrip
- Degree: Any Graduate Can Apply
- Salary: Rs 23,600 – 45,700/- PM
- Location: Multiple location
- Experience: Freshers/Experience Both Eligible
About EaseMyTrip:
EaseMyTrip is considered one of India’s principal online tour groups, imparting a whole range of adventure services that encompass flight bookings, inn reservations, tour programs, and lots more. Our venture is to provide a seamless excursion revel into our customers via person-fine interfaces, competitive pricing, and a client-centric method. Join our dynamic team and be part of a business enterprise that values innovation, teamwork, and increase.
Job Overview: Air Ticketing Executive
The Air Ticketing Executive might be accountable for handling all aspects of air journey bookings and ticketing for our customers. This consists of responding to customer inquiries, processing ticket reservations, cancellations, and modifications, and providing awesome customer service. The best candidate will have an eager eye for detail, sturdy conversation competencies, and extensive knowledge of the tour and tourism enterprise.
Key Responsibilities:
1. Reservation and Ticketing:
- Handle domestic and international air rate tag reservations for men or women and enterprise customers.
- Process booking requests from clients, ensuring all crucial records are acquired.
- Confirm bookings and issue tickets with the use of Global Distribution Systems (GDS) together with Amadeus, Sabre, or Galileo.
2. Customer Service:
- Respond right away to consumer inquiries regarding flight schedules, fares, and reservations.
- Provide accurate and positive statistics to customers regarding their excursion itineraries.
- Address and clear up any client troubles or lawsuits in a professional and properly timed manner.
3. Booking Amendments:
- Manage booking adjustments which incorporate date adjustments, cancellations, reissues, and refunds.
- Ensure that any modifications observe airline policies and fare regulations.
- Communicate modifications to customers and affirm any extra costs or refunds.
4. Documentation and Reporting:
- Maintain accurate records of all bookings, transactions, and client interactions.
- Prepare and submit day-by-day, weekly, and month-to-month evaluations on ticketing activities.
- Ensure compliance with commercial enterprise corporation regulations and industry regulations.
5. Coordination and Collaboration:
- Work closely with different departments which include customer support, finance, and advertising and marketing to ensure a smooth booking way.
- Liaise with airline representatives for updates on schedules, fares, and promotions.
- Collaborate with group participants to acquire departmental and organizational desires.
6. Sales and Upselling:
- Promote and promote greater offerings along with excursion coverage, motel bookings, and vacation packages.
- Upsell higher-beauty tickets and additional travel-associated products to enhance patron revel.
- Achieve income objectives set with the aid of the usage of the control.
Qualifications and Skills:
- Education: Bachelor’s degree in Travel and Tourism, Hospitality, or a related discipline is favored.
- Experience: Minimum of two years of enjoy in air ticketing or a similar function in the travel employer.
- Technical Skills: Proficiency in the usage of Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
- Communication: Excellent verbal and written communication skills in English. Proficiency in additional languages is an asset.
- Customer Service: Strong customer support abilities with a focus on consumer pleasure and retention.
- Attention to Detail: High degree of accuracy and hobby to detail in booking and documentation techniques.
- Problem-solving: Ability to deal with hard conditions, clear up conflicts, and offer answers beneath stress.
- Sales Orientation: Proven music report in sales and upselling adventure-related merchandise.
- Team Player: Ability to paint effectively independently and as part of a group.
Why Join EaseMyTrip:
- Career Growth: Opportunities for career development within a developing business enterprise.
- Learning and Development: Access to schooling packages and workshops to beautify competencies.
- Work Environment: A collaborative and dynamic painting culture.
- Benefits: Competitive income, scientific health insurance, tour discounts, and special perks.
How to Apply:
Interested applicants are invited to submit their resume at the side of a cover letter outlining their enjoyment and suitability for the function to [HR Email Address]. Please include “Air Ticketing Executive Application” inside the mission line of your e-mail.
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