- Job Title: Flight Support Executive
- Company: EaseMyTrip
- Degree: Any Graduate Can Apply
- Salary: Rs 23,500 – 45,000/- PM
- Location: Multiple Location
- Experience: Freshers/Experienced Both Eligible
About EaseMyTrip:
EaseMyTrip considered one of India’s important online tour organizations, is dedicated to supplying top-notch adventure opinions. We provide whole tour answers starting from flights, resorts, and vacations to bus, teach, and automobile rentals. Our project is to simplify journey-making plans and reserving, ensuring our clients revel in seamless journeys.
Job Overview: Flight Support Executive
We are seeking a dynamic and element-oriented Flight Support Executive to join our growing group. This function is crucial in ensuring clean operations of our flight bookings and imparting pinnacle-notch assistance to our clients. The best candidate should have an ardor for an excursion, super communication abilties, and a proactive technique for hassle-fixing.
Key Responsibilities:
1. Customer Support:
- Respond at once to consumer inquiries concerning flight bookings through cell phones, e-mail, and stay chat.
- Assist clients with reserving adjustments, cancellations, and specific requests.
- Provide facts on flight schedules, fares, and rules.
2. Booking Management:
- Manage and process flight bookings, making sure all information is correctly recorded.
- Coordinate with airways to affirm bookings, solve problems, and manage changes.
- Monitor and update booking structures with the latest flight facts.
3. Problem Resolution:
- Handle purchaser proceedings and troubles, offering powerful solutions and options.
- Liaise with Airways and other departments to treat ticketing and booking disputes.
- Maintain a record of all interactions and resolutions for reference and reporting.
4. Operational Support:
- Assist in the coaching of each day and weekly evaluations on flight bookings and help with sports activities.
- Stay up to date with airline policies, agency policies, and travel trends.
- Participate in schooling classes and workshops to decorate capabilities and information.
5. Team Collaboration:
- Work closely with the income and customer support teams to ensure a seamless customer experience.
- Share feedback and insights from client interactions to help enhance our services.
- Collaborate with advertising and IT organizations on campaigns and tool improvements.
Qualifications and Skills:
- Education: Bachelor’s diploma in Travel & Tourism, Hospitality, Business Administration, or an associated field.
- Experience: Minimum of one year in a similar position, ideally in the journey or aviation industry.
- Skills: Strong verbal exchange talents, both written and verbal.
Excellent organizational and multitasking skills.
Proficiency in the use of reservation structures and MS Office applications.
Ability to address disturbing conditions gently and efficaciously.
Attention to element and accuracy. - Personal Attributes:
Customer-targeted: A willpower to offer wonderful customer support.
Problem Solver: Innovative and proactive in addressing and resolving troubles.
Team Player: Cooperative and works well with others to gain common goals.
Adaptable: Flexible and open to adjustments in strategies and eras.
Positive Attitude: Energetic and enthusiastic with a can-do attitude.
Benefits:
- Competitive Salary: Attractive remuneration bundle commensurate with experience.
- Health Insurance: Comprehensive medical health insurance for you and your circle of relatives.
- Professional Development: Opportunities for gaining knowledge of and career development.
- Work Environment: A supportive and collaborative work lifestyle.
- Travel Discounts: Special adventure perks and reductions on flights and holiday programs.
How to Apply:
Interested candidates are invited to place up their resumes and a cover letter detailing their relevant enjoy and why they may be a great wholesome for the location. Applications have to be sent to [HR email address] with the scenario line “Application for Flight Support Executive”.
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