Walk-in Drive at Swiggy: Swiggy is conducting a walk-in drive to hire Dark Store Managers for its quick-commerce business. The role involves managing inventory, ensuring smooth operations, and leading the store team. Walk in for an exciting career opportunity with Swiggy’s fast-growing supply chain. Bring your resume and ID proof!
- Job Description: Walk-in Drive at Swiggy
- Company: Swiggy
- Location: Bengaluru
- Salary: ₹3.5 – ₹5.5 LPA
- Job Type: Full Time, Permanent
- Qualification: Bachelor’s degree
About Company:
Swiggy is India’s leading on-call for food transport and short-commerce platform, based in 2014. Headquartered in Bengaluru, Swiggy connects hundreds of thousands of customers to eating places, grocery shops, and other crucial offerings via its app. With modern services like Swiggy Genie, Instamart, and Dineout, it has accelerated beyond meal delivery to cater to everyday comfort wishes. Swiggy is dedicated to delivering extraordinary client experiences, leveraging modern technology and a large logistics community, while imparting bendy income possibilities to its delivery partners throughout India.
Walk-in Drive at Swiggy Job Description:
The Dark Store Manager at Swiggy oversees operations in dark stores, ensuring efficient picking, packing, and billing processes to enhance customer experience. Responsibilities include advising partner stores on best practices, ensuring cleanliness and hygiene, and managing order fulfillment speed. The role involves training store staff, managing demand spikes, and improving operational metrics. Candidates should have 3-5 years of retail management experience, team leadership skills, and expertise in problem-solving. The position offers incentives and medical benefits.
Key Responsibilities:
1. Operational Efficiency and Store Management:
- Recommend nice practices for selecting and packing orders to improve patron experience (Cx).
- Advise accomplice stores on mechanisms to ensure accurate choosing, packing, and billing of purchaser orders and the usage of Swiggy’s tools and dashboards.
- Guide stores to the right use of dashboards and portals to avoid inaccuracies that might impact patron satisfaction.
- Assess the exceptional darkish store operations (referred to as Pods), specializing in cleanliness, hygiene, and delivery government (DE) problems.
2. Quality Assurance:
- Evaluate the cleanliness and hygiene requirements of darkish shops and endorse upgrades to ensure top-notch keep operations.
- Address troubles related to transport executives, making sure they meet Swiggy’s operational standards and suggestions.
- Recommend corrective movements to enhance the accuracy and velocity of order success.
3. Customer Experience (Cx) Improvement:
- Provide guidelines to companion shops to continuously enhance customer enjoyment metrics.
- Offer recommendations to enhance pace perception and decrease delays in order fulfillment.
- Identify areas for improvement and propose new strategies to supply better customer reports.
4. Training and Development:
- Recommend education applications for store body of workers to decorate their ability to deliver splendid customer service.
- Provide insights on improving store overall performance through normal education classes and expertise sharing.
- Ensure that save groups are nicely versed in coping with top demand durations and seasonal spikes in orders.
5. Demand Management:
- Provide suggestions to partners on handling changes in demand styles at some stage in holidays, galas, and top seasons.
- Suggest preventive measures to avoid consumer experience problems throughout excessive order volumes.
- Help associate stores hold the greatest staffing levels to fulfill consumer needs successfully.
Skills Required:
Retail Management Skills:
- Must have experience in managing retail operations, together with overseeing save workforce, stock management, and customer support.
- Familiarity with retail strategies along with choosing, packing, and billing.
Leadership and Team Management:
- Experience in main a group of 15+ personnel in a retail or shop environment.
- Ability to manage and motivate shop workforce to reap operational dreams.
Problem-Solving and Decision-Making:
- Strong trouble-fixing competencies to deal with problems associated with store operations and consumer delivery.
- Data-pushed selection-making technique to identify performance gaps and endorse solutions.
Adaptability:
- Ability to evolve to dynamic and speedy-paced conditions within the brief commerce enterprise.
- Capable of coping with changes in client demand patterns and operational demanding situations efficaciously.
Industry Knowledge:
- Prior experience in retail, FMCG, or quick commerce industries is desired.
- Knowledge of fine practices in retail management and customer service.
Qualifications:
- A bachelor’s degree in any discipline.
- 3 to 5 years of retail management experience.
- Experience in managing a team of 15 or more employees in a retail or store environment.
- Familiarity with store operations, customer service, and inventory management.
Benefits at Swiggy:
Comprehensive Health Insurance: Offers clinical insurance for personnel and their households, including intellectual wellness help.
Flexible Work Culture: Hybrid painting options and go-away rules make sure paintings-life stable, with extra leaves for non-public milestones.
Learning & Development: Access to upskilling packages, workshops, and professional growth possibilities through inner mobility.
Employee Discounts & Perks: Exclusive reductions on Swiggy offerings, fitness memberships, meal cards, and reward programs for pinnacle performers.
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