Flipkart Freshers Work From Home | $20–$30 an hour | Full–time & Part-time
Flipkart Freshers Work From Home:
As a Customer Service Representative at Flipkart for freshers working from home, you will assist customers by handling inquiries, resolving issues, and providing exceptional support via phone, email, and chat. Your feature consists of dealing with orders, addressing complaints, and making sure of a positive consumer experience. Strong communication talents, a trouble-fixing mindset, and essential laptop talent are important. This characteristic gives flexibility and the opportunity to artwork from the comfort of your home even as gaining valuable enjoy in e-trade customer service.
- Company: Flipkart
- Position: Customer Service Representative
- Location: Work From Home
- Employment Type: Full-Time / Part-Time
- Salary: $20–$30 per hour
About Company:
Flipkart is a chief e-trade platform in India, recognized for its extensive type of merchandise, inclusive of electronics, style, home essentials, and further. Founded in 2007, Flipkart revolutionized online shopping in India with its innovative technique and client-centric offerings. It gives a continuing shopping experience through its consumer-quality website and app, at the facet of dependable shipping and customer service.
Job Description:
Are you a sparkling graduate or a person looking to begin a profitable profession from the consolation of your home? Flipkart, one of India’s primary e-exchange systems, is imparting an interesting opportunity for Customer Service Representatives. This characteristic is right for people who are obsessed with delivering notable customer studies and are eager to be a part of a dynamic, patron-focused group.
Key Responsibilities:
Customer Inquiry Management: Respond right away and professionally to consumer inquiries through cell phone, e-mail, and chat. Your primary purpose will be to offer accurate and well-timed facts approximately Flipkart’s merchandise, services, and recommendations.
Issue Resolution: Handle purchaser court cases and issues correctly, making sure that issues are resolved to the patron’s satisfaction. This includes processing orders, returns, and exchanges per agency pointers.
Record Keeping: Maintain exclusive and accurate statistics of consumer interactions and transactions. Proper documentation will help in monitoring and resolving patron problems efficaciously.
Cross-Department Collaboration: Work carefully with unique departments to cope with consumer worries and decorate carrier quality. This teamwork guarantees a continuing client revel in and permits in resolving complicated issues.
Continuous Learning: Stay updated with the current product understanding, business enterprise pointers, and employer dispositions.
Required Skills and Qualifications:
Communication Skills: Excellent English conversation abilities, both written and verbal, are critical. You ought to be capable of delivering statistics virtually and correctly.
Problem-Solving: Strong problem-solving abilties with a consumer-centric method are critical. You ought to be adept at dealing with numerous customer conditions with empathy and professionalism.
Independence: Ability to work independently with minimal supervision. A proactive mindset and self-motivation are vital for coping with your duties successfully.
Technical Proficiency: Proficiency in the utilization of computers and numerous software software packages is needed. Familiarity with customer support software program applications and devices is a plus.
Educational Background: An excessive school diploma or the same is wanted. Additional qualifications or certifications in customer support might be considered effective.
Internet Connectivity: Comfortable running in a virtual environment with a reliable internet connection.
Experience:
No Prior Experience Required: While preceding enjoyment in customer service or related fields is excellent, it is not compulsory. We welcome freshers who are eager to investigate and develop in a customer service function.
Benefits at Flipkart:
Competitive Salaries and Bonuses: Flipkart gives attractive revenue packages and overall performance-based bonuses to praise and understand worker contributions.
Health and Wellness Programs: Comprehensive medical health insurance plans and well-being initiatives are provided, making sure personnel have get right of entry to to medical institution treatment and guide for a healthy lifestyle.
Work-Life Balance: Flexible work options and faraway artwork possibilities are available, supporting personnel to control their personal and expert lives effectively.
Career Growth and Development: Flipkart invests in worker training and improvement programs, providing opportunities for professional advancement and skills enhancement.
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