Flipkart Part-time Remote Jobs: Flipkart is offering part-time remote jobs for freshers as Customer Service Representatives. This role entails assisting clients through chat, email, or phone, addressing inquiries, resolving troubles, and presenting superb carriers.
- Job Description: Flipkart Part-time Remote Jobs
- Company: Flipkart
- Location: India
- Job Type: Part-Time
- Salary: $20–$30 an hour
- Experience: Freshers
About Company:
Flipkart is one of India’s leading e-commerce structures, based in 2007 by way of Sachin and Binny Bansal. Initially centered on books, it speedily increased into diverse product categories, along with electronics, style, domestic items, and more. Flipkart gives a huge range of offerings, consisting of speedy delivery, clean returns, and steady charge alternatives. Acquired through Walmart in 2018, it keeps innovating and developing, becoming a primary player in India’s virtual retail landscape at the same time as offering a platform for small and large agencies.
Job Description: Flipkart Part-time Remote Jobs
The Part-Time Customer Service Representative will play a key function in retaining Flipkart’s high standards of patron delight. You will have to interact with customers through phone, electronic mail, or chat, supporting them with product-related inquiries, tracking orders, processing returns and refunds, and resolving any issues they’ll come upon through their buying enjoy.
Key Responsibilities:
Customer Interaction: Respond directly and professionally to patron inquiries through multiple channels together with smartphones, email, and chat. Your verbal exchange may be key in ensuring consumer delight.
Issue Resolution: Resolve patron proceedings and concerns successfully by supplying suitable solutions and alternatives. Your intention may be to remedy problems quickly whilst preserving high service standards.
Order Assistance: Assist customers with tracking their orders, and coping with product returns, refunds, and exchanges. You will help make sure that clients apprehend the approaches and help them in completing any important movements.
Product and Service Information: Provide accurate and applicable statistics to clients regarding Flipkart’s products, services, and rules. This will require staying up to date with product offerings and promotions.
Documentation and Record Keeping: Maintain detailed and correct facts of patron interactions, inquiries, resolutions, and any observe-up movements. Documenting those accurately is critical for retaining excessive service ranges.
Collaboration Across Departments: Work closely with logistics, product teams, and other departments to resolve complex client troubles and offer well-timed answers.
Required Skills and Qualifications:
Education: A high school diploma or equivalent is required, though higher education is an advantage.
Experience: Previous experience in customer service is preferred but not required. Experience working in an e-commerce environment is an added advantage.
Skills:
Communication Skills: Excellent verbal and written communique competencies in English are important. The capacity to articulate statistics honestly and professionally will be crucial in interacting with clients.
Technical Proficiency: Proficiency in customer service software and equipment together with e-mail, live chat platforms, and other e-commerce systems is critical. Familiarity with e-commerce systems, particularly Flipkart’s, is a plus.
Empathy and Patience: As a purchaser dealing with a consultant, empathy, patience, and lively listening are critical. These skills will assist you in correctly apprehending and solving customer concerns, creating high-quality enjoyment.
Multi-tasking: The potential to manage a couple of inquiries simultaneously and prioritize responsibilities efficiently is essential for this rapid-paced function.
Basic Computer Skills: You must be comfortable using a laptop and navigating various systems and technologies.
Benefits at Flipkart:
Health and Wellness: Comprehensive medical health insurance, which includes medical insurance for personnel and their households.
Learning and Growth: Access to continuous studying possibilities, workshops, and skill development packages.
Employee Discounts: Special reductions on Flipkart products, improving the employee purchasing revel in.
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