Genpact is hiring Fresher Jobs in Gurgaon for the position of Process Associate – Customer Care. This position is right for people with sturdy verbal and problem-solving skills. As a Process Associate, you will be responsible for dealing with patron interactions through calls or emails, resolving issues, answering queries, and ensuring patron satisfaction. The function needs endurance, empathy, and the ability to paintings in a fast-paced environment. Basic laptop proficiency and a purchaser-targeted mindset are critical. Genpact offers a dynamic work environment, gaining knowledge of opportunities, and the danger to increase in a leading international professional services organization. Fresh graduates are encouraged to apply.
Genpact Career Overview
- Company:-Genpact
- Salary:- Not Disclosed
- Qualification:– UG, PG
- Experienced:- 0 – 1
- Work Mode:- WFO/WFH
- Job Type:- Full Time
Fresher Jobs in Gurgaon
Genpact is supplying interesting fresher task possibilities in Gurgaon for the position of Process Associate – Customer Care (Voice). This is a complete-time, work-from-workplace function best for recent graduates trying to build a career in customer service. Candidates will handle inbound and outbound calls, resolve client queries efficiently, and maintain high customer service standards. Genpact affords comprehensive education, a dynamic work environment, and a chance to grow inside the organization. The role calls for strong conversational talents, a customer-centric mindset, and primary laptop knowledge. If you’re a brasher, eager to start your expert adventure, Genpact in Gurgaon is a wonderful place to begin.
About the Role
Genpact is hiring new graduates for the position of Customer Care (Voice) at its Gurgaon workplace. This access-stage function is ideal for folks who want to begin their careers in the BPO industry. The role entails handling client queries through smartphone calls, ensuring notable service delivery, and adhering to organizational standards. As a Process Associate, you will be the voice of Genpact, offering brilliant customer service and building superb relationships. This function presents hands-on experience, based training, and a stable work environment for freshers looking to establish themselves in the customer service area.
Responsibilities Fresher Jobs in Gurgaon
As a Process Associate inside the Customer Care (Voice) process at Genpact, your number one duty will be to address inbound and outbound customer interactions correctly. You will resolve service or product-related queries, ensure well-timed and correct responses, and escalate complicated problems to the appropriate departments whilst vital. Maintaining client satisfaction and adhering to service level agreements (SLAs) are key performance indicators. Additionally, you’ll log customer interactions, update databases, and ensure sure confidentiality of touchy records. Fresher Jobs in Gurgaon
You have to stay up to date with product knowledge, promotions, and enterprise regulations to offer accurate records. Excellent conversation, trouble-fixing, and interpersonal talents are critical for managing a lot of patron personalities and situations. Timeliness, endurance, and attention to detail could be important in making sure a superb purchaser revel in. Genpact might also require flexibility in running rotational shifts, weekends, or holidays, depending at the business requirement. Regular participation in group meetings, overall performance opinions, and training periods is expected to continually enhance your competencies and provider quality. This role now not handiest enhances your communication and customer management talents but also opens doors for growth within Genpact’s extensive service domains.
Who Can Apply?
Fresh graduates from any field are welcome to apply for this role. Candidates need to own splendid verbal communication capabilities in English and Hindi, a customer-oriented mindset, and a willingness to learn. Prior BPO or customer service experience is a plus, but not mandatory. Applicants should be comfortable working in a voice technique and managing both inbound and outbound calls. Basic computer understanding, which includes MS Office and typing capabilities, is needed. Fresher Jobs in Gurgaon
This function is right for people searching for their first activity and trying to gain corporate exposure in a global organisation. Candidates need to be willing to paintings from the office in Gurgaon and be bendy with rotational shifts and weekend paintings. Strong interpersonal capabilities, staying power, trouble-solving capacity, and a professional tone over the phone are crucial for fulfillment.
Candidates should be dependable, punctual, and feature the capacity to work independently in addition to in a team. Fresher Jobs in Gurgaon
Final-year college students looking ahead to effects or those with up to 1 12 months of experience in a similar role may also follow. If you’re eager to start your career in patient care and need to be part of a reputed corporation like Genpact, this position gives you the proper platform to develop and succeed.
Why Apply?
Joining Genpact as a Process Associate gives you a first-rate start to your career in a globally recognized employer. You’ll get hold of dependent schooling, a supportive work environment, and possibilities for growth and internal mobility. This position strengthens your verbal exchange, problem-solving, and customer service skills, applicable across industries. Genpact is known for its employee-first method, overall performance-based rewards, and inclusive work surroundings.
If you’re a brisker eager to benefit palms-on enjoy in a company setting, this function enables you to construct a solid basis in customer support, opening doors to future opportunities inside Genpact and past.
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