Walk in Drive at Firstsource: Firstsource is conducting a mega walk-in drive for Customer Support Associates (Voice/Non-Voice) in Bengaluru. Positions are open to candidates with 0–5 years of experience; commencement is not obligatory. The position includes handling patron inquiries through smartphone, e-mail, and chat. Salary degrees from ₹2.5 to ₹4 LPA, with extra incentives up to ₹15,000 consistent per month.
- Job Description: Walk in Drive at Firstsource
- Company: Firstsource
- Location: Bengaluru
- Salary: ₹2.5 LPA to ₹4 LPA
- Openings: 200 Positions
- Experience: 0-5 years
- Job Type: Full-Time, Permanent
About Company:
Firstsource Solutions is a main business technique control (BPM) enterprise centered in Mumbai, India. Founded in 2001, it affords client-centric solutions throughout industries inclusive of banking, monetary offerings, healthcare, telecommunications, and media. Firstsource offers offerings in consumer enjoy control, data analytics, virtual answers, and automation to help businesses optimize operations and enhance purchaser engagement. With an international presence throughout the U.S., U.K., India, and the Philippines, Firstsource specializes in delivering modern, digitally-enabled offerings to pressure enterprise transformation and growth.
Walk in Drive at Firstsource Job Description:
Customer Support Associates at Firstsource are answerable for handling inbound and outbound calls and resolving client queries associated with bills, debts, and broadband problems. The role includes retaining high standards of customer support by presenting active, accurate assistance. Candidates need to have high-quality communique skills, a client-first technique, and the ability to paint under pressure. No specific academic qualification is needed, and freshers are endorsed to use. Benefits consist of competitive profits, incentives, and a cab facility for shift timings.
Key Responsibilities:
Handling Inbound and Outbound Calls:
- Respond to purchaser queries through voice calls (inbound/outbound).
- Handle non-voice customer support obligations consisting of responding to emails and chat inquiries.
Resolving Customer Issues:
- Assist clients with price-related queries.
- Resolve issues associated with broadband and account control.
- Provide well-timed and effective solutions to customers even as preserving an excessive fashionable of service.
Providing Exceptional Customer Service:
- Ensure a spark-off, professional, and positive customer enjoyment.
- Maintain politeness and staying power in the course of consumer interactions.
- Handle client grievances correctly to ensure pride.
Maintaining Accurate Records:
- Document consumer interactions, proceedings, and resolutions accurately in the machine.
- Ensure that all relevant information is logged to help with destiny references.
Achieving Performance Targets:
- Meet man or woman’s overall performance desires, including response time, resolution time, and quality metrics.
- Adhere to company rules and tactics to deliver constant effects.
Required Skills and Competencies:
Excellent Communication Skills:
- Proficiency in English (verbal and written).
- Ability to clearly explain solutions to clients concisely and understandably.
Customer Service Orientation:
- A high-quality mindset in the direction of customer service.
- Ability to empathize with customers and offer them satisfactory feasible answers.
Problem-Solving Skills:
- Ability to assume fast and provide answers that meet client desires.
- Proactive technique to resolving customer worries and stopping issues from escalating.
Time Management Skills:
- Ability to manipulate time correctly to deal with multiple purchaser queries.
- Meet cut-off dates and productivity goals whilst keeping first-rate career.
Adaptability:
- Ability to evolve to a quick-paced work surroundings.
- Willingness to research new gear, technologies, and tactics to beautify carrier transport.
Qualifications and Eligibility:
Education:
- No specific educational qualification is required.
- Candidates with a high school diploma, graduation, or equivalent are encouraged to apply.
Experience:
- Freshers are welcome to apply.
- Prior experience in customer service, BPO, or call center roles will be an advantage.
Language Proficiency:
- Fluency in English is needed.
- Knowledge of additional languages can be an advantage.
Other Requirements:
- Candidates should possess primary laptop abilities.
- Must have the ability to work underneath strain and handle hard purchaser interactions.
- Willingness to paintings in rotational shifts (day/night time shifts).
Benefits at Firstsouce:
Career Growth & Learning: Offers-based education programs, upskilling opportunities, and professional development via inner promotions.
Employee Wellness Programs: Comprehensive medical insurance, well-being initiatives, and get right of entry to mental fitness assistance services.
Incentives & Rewards: Performance-based total incentives, popularity applications, and employee referral bonuses.
Work-Life Balance: Flexible work options, which include hybrid models, paid days without work, and supportive work surroundings sell worker well-being.
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