Customer Service:-Genpact is hiring for a Customer Service function in Hyderabad. The position entails coping with purchaser queries, ensuring service transport meets Key Performance Indicators (KPIs), and preserving high customer delight. Candidates have to have 3-7 years of experience, robust conversation abilties, and a client-centric method. Open to graduates from any subject, the function requires multitasking, problem-solving, and skillability in basic technical tools. This full-time function allows paint in dynamic, fast-paced surroundings. Salary info is undisclosed.
- Role: Customer Service
- Location: Hyderabad
- Company: Genpact
- Salary: Not Disclosed
- Qualifications: Any Graduate
- Experience: 3 – 7 years
- Job Type: Full Time
About Genpact:
Genpact is an international professional offerings company that specializes in using virtual transformation for corporations. Integrating technology, information, and enterprise understanding enables companies to decorate operations and obtain disruptive outcomes. With over 100 25000 personnel throughout 30+ international locations, Genpact serves Fortune Global 500 clients, turning in modern solutions in virtual operations, analytics, and AI. It operates with a focus on lean principles and customer-centric strategies.
Job Description:
The Assistant Manager – Customer Service at Genpact is accountable for overseeing a crew of BPO pals, ensuring performance metrics and KPIs are met. The role entails training, supplying remarks, coping with escalated consumer troubles, and managing daily operations. The position calls for management abilties, a sturdy communique, and a customer-centric method. Candidates ought to have a graduate diploma (besides Law), with experience in customer service and technical troubleshooting favored.
Key Responsibilities:
1. Team Management:
- Supervise the everyday operations of a group of BPO buddies.
- Monitor paintings and attendance in keeping with organizational policy.
- Conduct everyday education and provide remarks to associates on overall performance.
2. Performance and KPIs:
- Ensure that customer support meets Key Performance Indicators (KPIs) and economic goals.
- Address performance problems and develop development plans as needed.
3 . Communication:
- Provide clear expectancies to personnel and timely updates.
- Handle escalated purchaser calls with understanding.
- Conduct team meetings for communique and employee engagement.
4 .Operational Knowledge:
- Stay up to date on internal tactics, rules, and approaches.
- Promote Genpact values through conduct and mindset as an endorsement for group individuals.
5. Training and Development: Attend required supervisor development schooling sessions.
6. Customer Service Excellence:
- Ensure that customer interactions align with enterprise requirements.
- ReExpertly resolve patron problems.
Minimum Requirements:
- Any graduate, besides Law.
- Strong attention to elements and primary expertise in working systems, mobile generation, programs hardware, and MS Office.
- Ability to work under strain and meet time limits.
- Strong written and verbal verbal exchange competencies.
- Skills in multitasking, prioritization, and time management.
Preferred Skills:
- OEM (Original Equipment Manufacturer) experience.
- Experience in hardware troubleshooting and semi-technical strategies.
- Previous revel in in a customer service role (chat/voice).
- Problem-solving competencies with a consumer-centric method.
Soft Skills:
- Leadership: Ability to guide a crew, motivate, and achieve performance dreams.
- Mentorship: Coaching and presentation to personnel.
- Communication: Effective verbal and written communique capability customer-focused used: Strong commitment to customer service and delight.
Benefits:
- Career Growth: Opportunities for professional development and professional advancement through schooling and training.
- Global Exposure: Work in a worldwide environment with teams from numerous cultures and backgrounds.
- Health and Wellness: Access to fitness benefits and well-being applications for personnel.
- Work-Life Balance: Support for preserving a wholesome paintings-life balance with bendy work alternatives.
- Inclusive Culture: An inclusive place of business that values variety, respect, and integrity.
- Competitive Salary: Competitive pay and blessings aligned with enterprise standards.
- Learning Opportunities: Continuous getting-to-know and ability-constructing packages for personal and professional growth.
- Employee Recognition: A way of life of appreciation, wherein worker achievements are diagnosed and rewarded.
- Social Responsibility: Opportunities to contribute to community initiatives and social effect applications.
- No Application Fees: Genpact no longer charges any prices for task programs or hiring techniques.
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