- Job Title: Service Desk Help
- Company: Genpact
- Degree: Any Graduate Can Apply
- Salary: Rs. 17,000 – 39,000/- PM
- Location: Work From Home
- Experience: Freshers/Experienced Both Eligible
Company Overview:
Genpact is a global expert services firm handing over virtual transformation by putting digital and facts to work to create an aggressive gain.
We force digital-led innovation and digitally-enabled intelligent operations for our customers, guided by way of our revel in jogging lots of processes on the whole for Global Fortune 500 organizations. Our flexible technique and international staff make us a strategic companion to some of the world’s largest agencies.
We are presently seeking enthusiastic and encouraged individuals to sign up for our group as Service Desk Help.
Job Summary: Service Desk Help
As a Service Desk Help expert at Genpact, you’ll be the first point of touch for our clients and employees requiring technical assistance.
Your primary responsibility will be to provide exceptional customer service by means of resolving technical troubles, troubleshooting hardware and software program issues, and making sure green resolution of requests.
This role is essential in preserving the productivity of our client’s operations by ensuring that IT issues are treated swiftly and efficaciously.
Key Responsibilities:
1. Customer Support:
- Serve as the first point of contact for clients seeking technical assistance over the phone, electronic mail, or chat.
- Listen attentively to patron concerns, identify the problem, and decide the pleasant route of motion.
- Provide correct records and timely answers to technical issues.
2. Technical Troubleshooting:
- Diagnose and troubleshoot hardware and software issues, along with however now not confined to computer/PC computers, printers, and network connectivity issues.
- Resolve fundamental network issues, password resets, software installations, and updates.
- Assist with the setup, configuration, and upkeep of IT gadgets and software.
3. Service Management:
- Monitor and prioritize open tickets to ensure timely decisions and adherence to provider-level agreements (SLAs).
- Communicate with customers to preserve their knowledge of the status of their requests and predicted resolution instances.
- Participate in regular training and development sessions to stay modern with new technology and approaches.
4. Collaboration and Teamwork:
- Work closely with different IT crew individuals to provide comprehensive assistance and make certain consistent shipping of providers.
- Share information and know-how with colleagues to decorate the overall performance and effectiveness of the provider table crew.
- Participate in group conferences and make contributions to the non-stop improvement of provider desk tactics and practices.
Required Qualifications:
1. Education:
- High school degree or equivalent required; associate or bachelor’s degree in Information Technology, Computer Science, or associated area desired.
2. Experience:
- Previous revel in a customer support function, ideally in a technical support or provider table surroundings.
- Experience with IT carrier management (ITSM) tools and remote aid gear is a plus.
3. Technical Skills:
- Basic know-how of laptop structures, mobile devices, and different tech merchandise.
- Familiarity with Windows and macOS operating structures.
- Knowledge of community troubleshooting and basic cybersecurity practices.
- Proficiency in Microsoft Office Suite and different not unusual commercial enterprise packages.
4. Soft Skills:
- Excellent verbal and written verbal exchange abilities.
- Strong trouble-fixing and analytical competencies.
- Ability to work independently and as a part of a crew.
- High stage of persistence, empathy, and client-focused mindset.
Why Genpact?
At Genpact, we provide dynamic and inclusive painting surroundings that foster professional growth and development. We are committed to presenting our employees with the gear and possibilities to succeed.
Join us and be part of a group that values innovation, excellence, and collaboration.