Genpact Hiring Work From Home possibilities, imparting the hazard to be a part of a leading global expert offerings corporation. The position is right for individuals seeking a professional boom at the same time as running remotely in dynamic and inclusive surroundings. Genpact affords comprehensive schooling, publicity to global customers, and opportunities to work with modern technology in industries like BFSI, healthcare, and FinTech.
- Role: Customer Support
- Location: Gurugram, Haryana
- Company: Genpact
- Salary: Not Disclosed
- Qualifications: Graduate/Bachelor’s Degree
- Job Type: Full Time (Work From Home)
About Genpact:
Genpact is a global professional services company that drives business transformation for customers worldwide. With over one hundred 25000 employees throughout 30+ nations, it combines deep enterprise expertise with cutting-edge technology, AI, and facts-driven solutions. Genpact works with Fortune Global 500 corporations, turning in services in regions like digital operations, analytics, and consulting. Its reason is the relentless pursuit of a higher destiny using growing value and lasting consequences for clients. Headquartered in New York, Genpact fosters a diverse, inclusive lifestyle and is dedicated to innovation, integrity, and patron-centricity.
Genpact Hiring Work From Home Job Description :
Genpact is hiring for a Customer Support (Non-Voice) Position in Gurgaon. The position involves coping with inbound inquiries related to disputed transactions, ensuring correct documentation, and complying with US regulatory tips. Candidates should have experience in BFSI, FinTech, or crypto domain names, with strong verbal exchange and customer service capabilities.
Key Responsibilities:
- Disputes Support: Provide support for inbound cellphone inquiries related to disputed transactions.
- Complaint Handling: Efficiently capture applicable info from individuals about disputes according to US regulatory and compliance requirements.
- Experience Handling: Focus on domains like BFSI (Banking, Financial Services, and Insurance), Crypto, Financial Crime, or FinTech.
- Tool/Application Use: Work with equipment like Google Sheets, Google Docs, Excel, and Word to tune and manipulate records.
- Member Interaction: Safeguard member identification and facilitate powerful communique with individuals.
- Dispute Claim Investigations: Use internal and 0.33-birthday party tools to behavior investigations following Federal Regulations and NACHA Operating Rules.
- Document Management: Guide contributors to upload documents and put up dispute claim forms for investigation.
- Compliance Adherence: Ensure that everyone approaches and observes prescribed policies and guidelines.
Qualifications & Skills:
Qualifications:
- Education: Graduate/Bachelor’s Degree favored.
- Work Environment: Comfortable operating in a 24/7 setting with rotational shifts.
- Experience: Prior revel in banking/FinTech approaches like dispute consumption, ACH, debit, or credit score card industry.
- Communication Skills: Strong written and verbal communication skills in English.
Skills:
- Customer Service: Excellent capabilities in managing patron inquiries and support independently.
- Interpersonal Skills: Ability to explain complicated troubles virtually to clients.
- Self-Discipline: Proactive, element-oriented, and diligent in coping with obligations.
- Time Management: Ability to prioritize and control competing obligations.
- Confidentiality: Maintain excessive confidentiality standards and facts security.
- Technical Skills: Basic proficiency in MS Office packages (Excel, Word, PowerPoint, Outlook).
- Attention to Detail: Keen eye for figuring out consumer profiles, spending styles, and transaction behaviors.
Genpact Hiring Work From Home Working Environment:
- 24/7 Availability: Must be cushy working throughout rotational shifts.
- Fast-Paced & Growing: Adaptability is prime in a dynamic work environment.
- Customer-Centric Approach: Focus on delivering consumer-centric solutions with staying power and empathy.
Benefits of Working at Genpact:
- Global Exposure: Opportunity to work with Fortune Global 500 companies throughout diverse industries.
- Career Growth: Clear paths for expert development through training applications and talent-constructing projects.
- Inclusive Culture: A diverse and inclusive place of job that values appreciation, innovation, and collaboration.
- Learning Opportunities: Access to contemporary technology, AI, and digital equipment to beautify knowledge.
- Work-Life Balance: Support for work-from-home roles and rotational shifts for flexibility.
- Health & Wellness: Comprehensive medical insurance and health applications for employees and households.
- Rewards & Recognition: Performance-driven incentives, awards, and promotions.
- Community Impact: Opportunities to take part in CSR activities and make a tremendous distinction.
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