Genpact Walk-In Drive in Jamshedpur for Customer Service roles (Voice/Non-Voice) below the Customer Success, Service & Operations category. Open to fresh graduates with zero years of experience, this complete-time position specializes in customer service and operational duties. Candidates need to own precise communication abilties and the potential to deal with consumer queries effectively. Salary details have no longer been disclosed.
- Role: Customer Success, Service & Operations – Other
- Location: Jamshedpur
- Company: Genpact
- Salary: Not Disclosed
- Qualifications: Bachelor’s Degree
- Experience: 0 year
- Job Type: Full Time
Genpact Walk-In Drive Event Details:
Date: 16th November 2024
Time: 11:00 AM – 2:00 PM
Venue: 101, Alison’s Apartment, Aambagan Sakchi, Jamshedpur, Jharkhand 831001
About Genpact:
Genpact (NYSE: G) is a worldwide professional offerings company regarded for virtual transformation. They use a mixture of virtual technology, analytics, lean principles, and enterprise expertise to serve pinnacle firms, consisting of the Fortune Global 500. With over 125,000 personnel across 30+ international locations, Genpact focuses on offering solutions for enterprise and enterprise-demanding situations.
Job Roles:
- Customer Service (Non-Voice):
A Customer Service (Non-Voice) position at Genpact entails managing consumer inquiries through written channels including email and chat. Responsibilities encompass resolving issues, presenting records, and ensuring patron pride. Strong written communique abilities and the ability to address a couple of duties efficiently are important for fulfillment in this role.
Responsibilities:
- Resolve customer queries even while preserving fine standards.
- Review content and provide answers primarily based on guidelines.
- Identify tendencies and lift troubles right away.
- Offer insights to enhance consumer support.
- Understand processes and policies thoroughly.
- Deliver high-quality customer support.
- Customer Service (Voice):
A Customer Service (Voice) function at Genpact entails dealing with inbound and outbound calls to cope with patron inquiries, remedy troubles, and provide information. Key obligations consist of delivering top-notch customer service, retaining performance metrics, and demonstrating powerful conversation abilties. Proficiency in English and Hindi is often required.
Responsibilities:
- Address patron queries and concerns through voice assistance.
- Assist with statistics collection to facilitate account recovery.
- Deep understanding of purchaser strategies and rules.
- Reproduce and expand consumer issues.
- Deliver tremendous providers to clients.
Qualifications:
Minimum Requirements:
- Graduate in any discipline (besides Law).
- Freshers are eligible to use.
Preferred Skills:
- Strong probing and analytical talents.
- Customer-centric approach.
- Proficiency in written English and a neutral accessory.
- Willingness to work on a bendy schedule, inclusive of weekends.
Documents to Carry:
- 3 copies of an up-to-date resume
- 3 passport-length pix
- Original and a couple of copies of Aadhar card
Key Skills Required:
- Customer Service
- Voice and Non-Voice Process
- BPO, Call Center, and KPO Processes
- Email Support, Inbound Calling, Chat Support
Languages Required: Hindi + English
Shifts: Flexible for any shift
Benefits of Joining Genpact’s Customer Service Roles (Voice/Non-Voice):
- Global Exposure – Opportunity to work for a main worldwide expert services organization.
- Career Growth – Learn from considered one of the biggest virtual transformation corporations with a focal point on talent improvement and increase.
- Inclusive Work Environment – Genpact promotes range and inclusion within the administrative center.
- Comprehensive Training – Gain industry-applicable talents with dependent training applications.
- Flexible Shifts – Availability of different work shifts, consisting of weekends.
- Competitive Experience – Work with pinnacle customers, consisting of Fortune Global 500 organizations.
- Employee Support – Collaborative group environment with resources that will help you be triumphant.
- No Fees – Transparent hiring system and not using charges or hidden expenses for applicants.
Reasons to Join Genpact Walk-In Drive for Customer Service Roles (Voice/Non-Voice):
- Global Company – Work with a main multinational company driving digital transformation.
- Career Opportunities – Open to freshers, offering a strong beginning in the BPO industry.
- Skill Development – Learn customer support first-rate practices and virtual methods.
- Work Environment – Inclusive, diverse, and employee-friendly workplace.
- Client Exposure – Serve top-tier customers, such as Fortune Global 500 businesses.
- Growth Potential – Opportunities for professional improvement and career progression.
- Flexible Shifts – Adaptable running hours, such as weekend shifts, for painting-existence stability.
- No Application Fees – Transparent recruitment process and not using hidden costs or prices.
Other More Jobs:
Genpact Walk-In Drive for Freshers Non-Voice Role
FirstSource Walk-In for Customer Support Associate