
Genpact Walk in Drive in Vijayawada for Freshers | Apply Now
Genpact Walk in Drive in Vijayawada: Genpact is hosting a Walk-In Drive for Customer Service roles in Vijayawada on 16th November 2024. Open to graduates with strong communication skills, this opportunity offers a chance to join a dynamic team. Candidates should bring updated resumes. The event starts at 10 AM.
- Job Role: Customer Service
- Salary: Not Disclosed
- Location: Vijayawada
- Company: Genpact
- Qualification: Graduate
- Experience: 0-1 year
Interview Details:
Date & Time: 16th November 2024, 11:00 AM – 2:00 PM
Venue: Potti Sriramulu College of Engineering and Technology, 7-3-6/1, Raghavareddy Rd, Kothapeta, Vinchipeta, Vijayawada, Andhra Pradesh, 520001
About Company:
Genpact is an international professional services organization that focuses on digital transformation, analytics, and business procedure control. Originally a department of General Electric, Genpact became impartial in 2005 and has due to the fact grown into a pacesetter in providing solutions that combine manner innovation with digital technologies. Headquartered in New York, it operates across severa industries, consisting of finance, healthcare, and patron items. With a presence in over 30 nations, Genpact leverages AI, analytics, and automation to decorate patron operations and power efficiency.
Genpact Walk in Drive in Vijayawada Job Description:
Genpact is conducting a Walk-In Drive for Customer Service roles, including both Voice and Non-Voice positions, on November 16th, 2024. The drive will be held at Potti Sriramulu College of Engineering and Technology in Vijayawada, and selected candidates will work from Genpact’s offices in Hyderabad or Warangal. The company seeks candidates with 0-1 years of experience who can communicate effectively in English and Hindi or English only.
Responsibilities:
Customer Service – Non-Voice Roles:
- Provide outstanding resolutions and support in step with customer service requirements.
- Review and analyze content, making sure resolutions adhere to hints.
- Identify traits, styles, and capacity troubles, escalating when vital.
- Provide insights and suggestions to enhance customer support and personal experience.
- Maintain an in-depth knowledge of the system and policies relevant to customer service responsibilities.
Customer Service – Voice Roles:
- Respond to patron queries, addressing worries and inquiries successfully.
- Support statistics series efforts to resource in account restoration for cease-users.
- Develop a strong know-how of the customer’s strategies and regulations to breed problems appropriately.
- Identify and record product-related insects as important.
Qualifications and Skills:
Minimum Qualifications:
- Education: Graduate (any discipline except Law).
- Experience: Open to freshers and candidates with up to one year of experience in customer service.
Preferred Qualifications and Skills:
- Strong probing and analytical talents: Ability to evaluate and understand client problems to provide correct answers.
- Customer-centric method: A mindset focused on developing fantastic outcomes for clients.
- Proficiency in written and spoken English; for Voice roles, a neutral English accent is desired.
- Ability to work on bendy schedules, which includes weekends, if required.
Key Skills Required:
Customer Service Skills: Excellent communique and interpersonal abilties, especially for Voice roles.
Technical Skills: For non-voice roles, talent in managing client troubles through electronic mail, chat, or other non-verbal communique techniques.
Problem Solving and Adaptability: Ability to understand patterns, troubleshoot purchaser problems, and adapt to various tasks.
Time Management: Efficiently handle a couple of queries or issues within set timelines.
Language Skills: Proficiency in Hindi and English, or most effective English.
Documents to Carry for the Interview:
- Updated Resume: 3 copies.
- Passport-size Photographs: 3 copies.
- Original Aadhar Card and 2 photocopies of the Aadhar card.
Benefits at Genpact:
Health and Wellness: Comprehensive scientific, dental, imaginative, and prescient insurance, alongside health programs and mental health assistance.
Financial Security: Competitive earnings, retirement plans, and overall performance-primarily based incentives.
Learning and Development: Access to education programs, certifications, and management improvement.
Career Growth: Internal mobility possibilities and a robust focus on professional progression.
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