Genpact Walk-in-Interview:
Genpact Hyderabad is hosting a Walk-In Drive for Voice Process (Hindi + English) positions on 20th August 2024. Candidates need to possess robust communique competencies in each language. The force is open to human beings with relevant experience or freshers. Bring an up-to-date resume and legitimate ID evidence. The event will take area at Genpact’s Hyderabad workplace. For greater details, contact the HR department or visit the business enterprise’s careers page.
- Company: Genpact
- Salary: Not Disclosed
- Location: Hyderabad
- Qualification: Any Graduate
- Experience: 0-1 yrs
Interview Details:
Date and Time: 20th August 2024, between 11:00 AM and 1:00 PM.
Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
About Company:
Genpact is a global professional services company focusing on virtual transformation and commercial enterprise method control. Founded in 1997, it offers a substantial type of services together with finance and accounting, customer service, and supply chain manipulation. With a sturdy cognizance of technology and innovation, Genpact lets customers optimize their operations and energy increase. Headquartered in New York, the enterprise company operates in over 30 worldwide locations, supplying answers to diverse customers in numerous industries.
Responsibilities:
As a customer support consultant at Genpact, your number one obligations will include:
Handling Customer Queries: Responding to patron inquiries and addressing their problems efficaciously.
Data Collection Support: Assisting with information series to resource in account recuperation techniques.
Process Understanding: Maintaining an intensive expertise of client methods and rules to offer accurate aid.
Issue Reproduction and Escalation: Reproducing customer issues to diagnose issues and escalating product bugs while crucial.
Providing Excellent Service: Ensuring excessive requirements of customer service through being attentive, empathetic, and responsive.
Critical Thinking and Analysis: Applying analytical capabilities to resolve purchaser troubles and enhance carrier transport.
Work Ethic: Demonstrating a robust painting ethic by the use of walking independently and collaboratively inside a team.
Qualifications:
Minimum Requirements:
Educational Qualification: Graduation in any discipline (Postgraduates aren’t eligible for this function).
Experience: Freshers are welcome to use. Candidates with up to at least one year of revel in in voice or non-voice techniques also are eligible.
Language Proficiency: Fluency in Hindi and English is obligatory.
Preferred Qualifications:
Probing and Analytical Skills: Effective skills in probing consumer needs and studying their requirements.
Customer-Centric Approach: An analytical mindset mixed with a sturdy attention to customer satisfaction.
Written and Spoken English Proficiency: Excellent command of written English with a neutral accent.
Flexible Schedule: Willingness to paint on a bendy agenda, which includes weekends.
Required Documents
Please bring the following documents with you to the walk-in drive:
- 3 copies of your updated resume
- 3 passport-sized photographs
- Original Aadhar card
- 2 copies of the Aadhar card
Benefits at Genpact:
At Genpact, employees enjoy quite several advantages, consisting of:
Competitive Salary: Attractive remuneration programs with possibilities for average performance-based bonuses and increments.
Health and Wellness: Comprehensive medical health insurance, well-being applications, and admission to health facilities to help personnel’s fitness and well-being.
Career Development: Opportunities for experts increase through education applications, mentorship, and professional advancement in the company.
Work-Life Balance: Flexible running hours, far-off work options, and beneficiant leave guidelines to help employees manipulate their paintings and private lives successfully.
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