- Position Description:
- Job Title
- Global Service Desk Consultant
- Category: Service Desk / End User Services
- Main vicinity: India, Maharashtra, Pune
- Position ID: J1123-1522
- Employment Type: Full Time
- Job Overview
The candidate may be stationed in the Pune, Chakan Office, working intently with customers and possessing a minimum of three years of enjoy.
In the swiftly evolving realm of End User Services, CGI offers an interesting possibility for a Global Service Desk Consultant. - Based in Pune, Maharashtra, this complete-time position (ID: J1123-1522) is right for people with at the very least three years’ revel in, supplying a dynamic environment and the chance to contribute to international virtual alterations.
Unveiling Language Mastery: A Profound Command of English Skills
- Excellent spoken and written English talent.
Typing pace exceeding two hundred characters consistent with minute.
Capable of handling more than one chat concurrently. - Embarking on Excellence: Superior spoken and written English capabilities, typing at a rate exceeding 200 characters per minute, and adeptly managing multiple simultaneous chat interactions.
Technical Skills Essential for a Global Service Desk Consultant
- Proficient in enterprise-trendy ticketing systems which include Heat and Service Now.
- Extensive hands-on enjoy with the latest Microsoft merchandise consisting of Azure, One Drive, and Office 365.
- Solid knowledge of laptop hardware.
- Basic IT Security knowledge.
- Competent in coping with Active Directory obligations.
- Familiarity with far-flung manage gear like TeamViewer.
- Ability to study, recognize, and observe technical documentation, workouts, and methods.
- Fundamental knowledge of Artificial Intelligence.
Personal Skills - Strong analytical, investigational, and troubleshooting talents.
- Stakeholder management abilities.
- Multitasking proficiency.
- Business-centered with self-motivation and the ability to work independently.
- Commitment to staying updated and informed approximately Global Service Desk (GSD) records.
Results-oriented work ethic with a commitment to handing over on-time, on-scope, and on-price range answers. - Service-minded and bendy.
- Enthusiastic approximately mastering new technologies.
- Team participant with a natural skill for taking part with people.
- Ability to paint under pressure and manage annoying conditions with a bit of luck and efficiently.
- Awareness and appreciation of social and cultural differences.
- Structured and organized, with the potential to address work responsibilities systematically.
Reliable and analytical, taking duty/responsibility and welcoming comments.
Key Highlights:
- Fluent in spoken and written English with a typing velocity exceeding 2 hundred characters in line with a minute.
Expertise in industry-standard ticketing systems and palms-on enjoy with Microsoft products.
Technical talent in Active Directory, TeamViewer, and familiarity with Artificial Intelligence.
Exceptional private skills, which include stakeholder control, multitasking, and an effects-oriented painting ethic.
Value-Adding Experiences & Skills: - ITIL v3.0 Foundation and Microsoft certifications.
Proven experience in imparting assistance globally, using telephone, chat, and far-flung control.
Activities encompassing IT support, incident identification, difficulty prioritization, collaboration, personal schooling, and documentation updates.
Responsibilities include adherence to processes and requirements, price ticket decisions, teamwork, and participation within the 24-hour weekend shift.
Join CGI to come to be part of a worldwide IT leader, where technology meets human know-how, delivering insights that force significant and sustainable results. This is a possibility to liberate your ability and make a contribution to the coronary heart of commercial enterprise achievement.
Enhancing Expertise and Abilities of a Global Service Desk Consultant
- ITIL v3.Zero Foundation.
Microsoft certifications. - In the ever-evolving landscape of IT services, the function of a Global Service Desk Consultant requires not handiest hands-on technical talents but also a dedication to ongoing expert development. The acquisition of specialized certifications, which include ITIL v3.Zero Foundation and Microsoft certifications serve as pivotal stepping stones in enhancing the talents of those specialists.
- ITIL v3.0 Foundation:
- The ITIL (Information Technology Infrastructure Library) framework is a world-over-identified set of practices for IT service control. Attaining the ITIL v3.0 Foundation certification signifies a representative’s complete information on IT provider control quality practices. This certification encompasses key standards such as service approach, layout, transition, operation, and continual carrier development. By acquiring ITIL certification, a Global Service Desk Consultant demonstrates a commitment to aligning IT offerings with the strategic dreams of the employer and turning in price to customers.
- Providing support for the use of phone, chat, and remote management.
Worked in a worldwide, multicultural environment.
Activity - Provide IT assistance for customers remotely through smartphone, chat, and/or the use of far-flung assistance equipment.
Identify incidents that are probably capability problems in step with the trouble management procedure.
Receive and prioritize problems and boost the usage of appropriate techniques.
Collaborate with worldwide and nearby assist teams.
Train and inform users, selling self-sufficiency.
Update documentation/shared facts on the carrier desk internet portal.
KEY Responsibilities Global Service Desk Consultant
- Comply with and promote advocated tactics and requirements.
- Solve tickets in line with price tag managing documents.
- Strive to solve tickets in step with SLA and KPIs.
- Act as a group participant.
- Be part of the 24-hour weekend shift.
What you can assume from us: Insights you may act on. While the era is at the coronary heart of our patron’s digital transformation, we understand that people are at the coronary heart of business fulfillment. When you are part of CGI, you become dependent on a consultant, taking part with colleagues and customers to carry forward actionable insights that supply significant and sustainable outcomes.
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