CONSULTANT
Qualification – B-Tech
No. of Positions – 1
A comprehensive Job Description of Consultant Job in Noida
In the bustling city of Noida, India, an exciting opportunity awaits for individuals with 4.5-8 years of experience in the IT domain. The role of a Consultant, laden with responsibilities and avenues for professional growth, beckons those ready to take on challenges and contribute meaningfully to the field.
Job Description Overview
A comprehensive job description serves as a roadmap, delineating the expectations and responsibilities associated with a role. For the Consultant Job in Noida, clarity and precision are paramount to ensure alignment with organizational goals and objectives.
Key Responsibilities for Consultant Job in Noida
- Resolving Tickets Independently
- Providing On-call Support
- Contributing to Value-Adding Activities
- Adhering to Quality Standards
- Ensuring Positive Customer Experience
- Contribution to Business Enhancement
Resolving Tickets Independently
As a employe of Consultant Job in Noida , one of the primary responsibilities involves independently resolving tickets within agreed Service Level Agreements (SLAs). This entails swift problem-solving skills and meticulous attention to detail to ensure timely resolution and customer satisfaction.
Providing On-call Support
The role extends beyond regular duties to provide on-call support, especially for escalations requiring Level 3 assistance. Incident and problem management become integral components, demanding quick thinking and effective communication to mitigate issues effectively.
Contributing to Value-Adding Activities
Beyond immediate tasks, Consultants engage in value-adding endeavors such as updating and managing knowledge bases, imparting training to freshers, coaching analysts, and participating in hiring processes. These activities foster continuous learning and skill enhancement within the team.
Adhering to Quality Standards
Maintaining quality standards and adhering to regulatory requirements and company policies are non-negotiable aspects of the role. Consultants serve as custodians of quality, ensuring deliverables meet predefined benchmarks and compliance measures.
Ensuring Positive Customer Experience
Customer satisfaction lies at the heart of every interaction. Consultants strive for First Call Resolution and minimal rejected resolutions or reopen cases, aiming for a seamless customer experience and high Customer Satisfaction (CSAT) scores.
Contribution to Business Enhancement
Beyond operational aspects, Consultants actively contribute to enhancing business effectiveness. This includes participating in the creation of proposals to drive Service Improvement Plans (SIPs) and fostering innovation to meet evolving business needs.
Qualifications Required for Consultant Job in Noida
A Bachelor’s degree in Technology (B-Tech) serves as the educational prerequisite for the Consultant role, underlining the importance of a strong academic foundation in technology and engineering.
Skills Required
Candidates must demonstrate proficiency in CFS-Platform Engineering-ITSM Platform, showcasing their ability to navigate complex IT systems and platforms efficiently.
Understanding the Noida Job Market
Noida, known for its burgeoning IT sector and robust technological infrastructure, offers a conducive environment for professionals seeking to advance their careers. The Consultant role aligns with the dynamic landscape of Noida’s job market, offering opportunities for growth and development.
Experience Requirement
With a requisite experience range of 4.5-8 years, the Consultant role caters to mid-level professionals seeking to leverage their expertise and make significant contributions in the IT domain.
FAQs
1.What does the role of a Consultant entail?
- The Consultant role involves independently resolving tickets, providing on-call support, contributing to value-adding activities, adhering to quality standards, ensuring positive customer experience, and enhancing business effectiveness.
2.How important is a B-Tech degree for this position?
- A B-Tech degree is a prerequisite for the Consultant role, emphasizing the significance of a strong academic background in technology and engineering.
3.Can candidates with less than 4.5 years of experience apply?
- The Consultant role requires a minimum of 4.5 years of experience, ensuring candidates possess the requisite expertise to fulfill the responsibilities effectively.
4.Is proficiency in CFS-Platform Engineering-ITSM Platform mandatory?
- Yes, proficiency in CFS-Platform Engineering-ITSM Platform is essential for candidates applying for the Consultant role, reflecting the specific technical requirements of the position.
5.What growth opportunities does this role offer?
- The Consultant role offers ample opportunities for professional growth and development, allowing individuals to leverage their skills and expertise to make meaningful contributions in the IT domain.
Conclusion (Consultant Job in Noida)
The Consultant Job in Noida presents a compelling opportunity for seasoned IT professionals to excel in a dynamic environment, leveraging their skills to drive business growth and enhance customer satisfaction. With a clear understanding of responsibilities and qualifications, candidates can embark on a rewarding journey of professional growth and development.
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