HCL Technologies is a main international IT services and consulting corporation centered in India. HCl is Hiring 12th Pass Candidates, Founded in 1976, HCL offers a wide style of offerings, such as software application development, IT infrastructure management, cybersecurity, digital transformation, and cloud answers. The business employer operates in over 50 countries, serving diverse industries collectively with healthcare, financial services, production, and telecommunications. The company is known for its “Employees First, Customers Second” philosophy, fostering a lifestyle of innovation, collaboration, and empowerment. With a strong focus on technology-driven solutions and consumer delight, HCL has grown to be considered one of the largest IT issuer carriers in the international.
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- Job Role: Customer Support Executive
- Company: HCl Tech
- Degree:Graduation Not Required
- Location: Noida, Ghaziabad, Greater Noida
- Employment Type: Full-Time, Permanent
- Experience: 0 year
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- Job Role: Customer Support Executive
HCl is Hiring 12th Pass Candidates:-
As a Customer Support Executive at HCL, you may be responsible for dealing with client inquiries, resolving problems, and supplying wonderful service. The role includes troubleshooting technical problems, supplying product and carrier-related assistance, and ensuring client pride. You will work closely with other departments to solve customer issues efficaciously at the same time as keeping an extraordinary and expert mindset.
Key Responsibilities:-
- Handle customer queries through mobile phone, electronic mail, or chat, and offer spark-off decisions.
- Troubleshoot technical and non-technical troubles related to products or services.
- Escalate complicated problems to the excellent department or organization for selection.
- Maintain specific data of consumer interactions and music hassle choice.
- Provide accurate statistics approximately products, offerings, and enterprise rules.
- Ensure excessive levels of purchaser delight with the aid of handing over splendid carriers.
- Follow up on customer questions to make certain timely resolutions.
- Work collaboratively with move-practical teams to improve customer service techniques.
Qualifications:-
- Bachelor’s degree in any area (favored however not obligatory).
- Proven revel in customer support, customer support, or associated roles.
- Proficiency in the usage of CRM equipment and different assist software software.
- Strong verbal exchange talents, each verbal and written.
- Ability to address annoying conditions and manipulate a couple of responsibilities correctly.
Key Skills Required:-
- Excellent trouble-fixing and troubleshooting competencies.
- Strong interpersonal and communique skills.
- Ability to empathize with clients and offer an incredible experience.
- Attention to element and accuracy in dealing with purchaser troubles.
- Ability to work in a brief-paced environment and control time effectively.
Benefits of Joining:-
- Competitive earnings and overall performance-based total incentives.
- Comprehensive health, dental, and vision insurance.
- Retirement financial savings plans with organization contributions.
- Paid days without work, including vacations and excursion days.
- Career development opportunities through schooling and talent enhancement applications.
- Access to wellness packages centered on bodily and intellectual fitness.
- Flexible work schedules and far-flung working options.
- Employee discounts on HCL products and services.
Why Join HCL?
Joining HCL gives the possibility to work with one of the world’s main IT services and consulting businesses, known for its innovation and purchaser-centered solutions. HCL promotes a collaborative and inclusive work tradition with its unique “Employees First” philosophy, ensuring personnel feel valued and empowered. The company gives competitive compensation, huge knowledge of and improvement applications, and clean professional progression paths. With a global presence and a diverse variety of initiatives, the Company gives adequate opportunities for career increase, exposure to contemporary
Conclusion:-
In conclusion, HCL is a great vicinity to construct a worthwhile career, supplying possibilities for growth, development, and innovation. With a robust awareness of worker pride, aggressive advantages, and a dynamic, collaborative environment, HCL empowers its staff to excel and achieve their professional goals.
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