HCL Walk in Interview for Freshers: HCLTech is conducting Walk-In interviews for freshers for the role of Customer Service Representative (CSR) on 16th December and 18th December 2024. Location: Bengaluru. Eligibility: Fresh graduates with exquisite verbal exchange capabilities. Shift: Rotational. Documents required: Resume, ID evidence, and photographs. Exciting opportunity to kickstart your career in customer support!
- Job Description: HCL Walk in Interview for Freshers
- Company: HCL
- Salary: Not Disclosed
- Location: Lucknow
- Qualification: Any Graduate
- Experience: Freshers
About Company:
HCL Technologies (HCLTech) is a leading international IT offering and consulting corporation based in Noida, India. Established in 1976, it provides an extensive variety of services, together with IT infrastructure management, software program development, virtual transformation, and enterprise method outsourcing. HCLTech operates in over 50 international locations, serving clients throughout diverse industries consisting of healthcare, banking, retail, and manufacturing. Known for its innovation and client-centric approach, HCLTech is identified as a pinnacle employer and a relied-on accomplice for virtual transformation projects.
HCL Walk in Interview for Freshers Job Description:
Key Responsibilities:
Customer Service Excellence:
- Deliver splendid customer service through multiple communique channels, together with email, chat, and social media.
- Respond promptly to consumer inquiries and offer effective answers to cope with their worries.
- Strive to fulfill or exceed client pleasure dreams.
Issue Resolution:
- Identify, examine, and solve customer troubles with performance and accuracy.
- Escalate complex queries to relevant groups while required, making sure of timely decisions.
Process Management:
- Work on non-voice processes which include records access, reporting, and semi-voice techniques like Decto5Dec24.
- Ensure compliance with business enterprise tips and preserve the very best fine standards.
Collaboration:
- Collaborate with group members to enhance overall technique performance and meet operational objectives.
- Share comments and insights to decorate crew performance and productivity.
Record Keeping:
- Maintain accurate and certain information on all consumer interactions using CRM equipment.
- Document resolutions and follow-america in line with company protocols.
Skills and Qualifications:
Educational Qualification:
- Undergraduate: Any graduate from a recognized university is eligible to apply.
- Freshers are welcome; no prior work experience is required.
Key Skills:
Communication Skills:
- Excellent verbal and written communique talents in English.
- Ability to address a couple of consumer interactions with professionalism and empathy.
Problem-Solving Abilities:
- Strong analytical talents to pick out patron troubles and provide accurate answers.
- Ability to suppose in your toes and take care of difficult situations evenly.
Technical Proficiency:
- Basic laptop capabilities, which include familiarity with Microsoft Office and CRM gear.
- Ability to quickly study and adapt to new software programs and processes.
Teamwork and Collaboration:
- A collaborative attitude to painting efficaciously with team participants and making contributions to shared dreams.
- Positive attitude and willingness to analyze from remarks.
Time Management: Ability to prioritize responsibilities and manage time effectively to deal with high workloads.
Desired Qualities:
- Customer-centric method with a focal point on turning in tremendous experiences.
- Detail-oriented with an emphasis on accuracy and exceptional.
- Adaptability to work in a dynamic and rapid-paced surrounding.
Benefits at HCL:
Competitive Compensation: HCL gives attractive salary packages, performance-based incentives, and bonuses.
Career Development: Opportunities for ability enhancement via schooling applications, certifications, and management improvement.
Work-Life Balance: Flexible running hours, remote work options, and beneficiant depart rules.
Health & Wellness: Comprehensive medical health insurance, clinical insurance, and well-being applications to support personnel’s bodily and intellectual well-being.
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