HCLTech WalkIn Drive Email Phone Support Hyderabad Job| New Position
HCLTech WalkIn Drive Email Phone Support Hyderabad. This role entails offering consumer help and resolving queries over the phone. Candidates with strong conversation capabilities and technical troubleshooting capabilities are recommended to wait. Interested applicants can visit the venue for an interview. For information, touch the HR crew at [phone/email].
- Job Title: Email Phone support Hyderabad
- Salary: Not Disclosed
- Location: Hyderabad, India
- Company: HCL Technologies
- Qualifications: Any Graduate
- Experience: 1 – 5 years
- Job Type: Full-time
Interview Details:
Date and Time: 9th November, 11.00 AM – 4.00 PM
Venue: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
Contact – Ashish Durgapal
ABOUT HCL TECHNOLOGIES
HCL Technologies (HCLTech) is an international IT services and consulting employer, headquartered in Noida, India. Founded in 1976, it has grown to become one of the leading players inside the technology zone, offering an extensive range of offerings along with IT infrastructure management, application development, engineering offerings, and digital transformation answers. With a focal point on innovation,
HCLTech leverages rising technology like AI, cloud computing, IoT, and automation to assist companies decorate their operations and powering virtual boom. The enterprise operates in over 50 international locations and serves clients throughout numerous industries inclusive of healthcare, finance, retail, and manufacturing. HCLTech is known for its strong consumer-centric approach and dedication to handing over tailored answers. The business enterprise is likewise diagnosed for its worker-friendly tradition, imparting collaborative and inclusive work surroundings that foster creativity and professional boom.
Walk-In Drive for Phone Support – Hyderabad (Job Description)
We are excited to announce a Walk-In Drive for the Phone Support role at our office in Hyderabad. We are looking for encouraged, client-targeted people to enroll in our group and deliver fantastic careers. Below is the targeted process description and requirements for the position.
Roles and Responsibilities:
- Customer Interaction: Handle inbound consumer calls associated with products or services, and deal with queries, worries, and technical troubles professionally.
- Problem Resolution: Provide clean, step-through-step instructions to remedy consumer issues. Troubleshoot and help with product setup, billing, and carrier-related worries.
- Product Knowledge: Maintain strong expertise of the organization’s merchandise, services, and regulations to offer accurate and well-timed answers.
- Documentation: Accurately record all client interactions, troubles, and resolutions within the company’s CRM gadget.
- Customer Satisfaction: Aim for high ranges of customer pleasure with the aid of handing over powerful solutions and a high-quality customer enjoy.
- Escalation Handling: Escalate unresolved troubles or complicated troubles to senior team contributors or supervisors whilst retaining professionalism.
- Team Collaboration: Work carefully with other crew contributors and departments to address purchaser needs and ensure efficient provider delivery.
Skills and Qualifications:
- Educational Qualification: Minimum of a high school diploma or equivalent. Graduates preferred.
- Experience: Previous enjoyment in a customer service position (ideally telephone help) is a plus but is now not obligatory.
- Communication Skills: Excellent verbal and written verbal exchange abilities in English. The ability to speak Hindi or Telugu is an advantage.
- Problem-Solving: Strong analytical abilties with the ability to troubleshoot problems and think on your feet.
- Customer Focused: An advantageous attitude with a sturdy passion for supporting clients.
- Technical Proficiency: Basic know-how of computer systems and the capability to navigate more than one package.
- Team Player: Ability to paint successfully in a team environment and adapt to changing needs.
Perks and Benefits:
- Competitive earnings package deal.
- Opportunities for profession boom and development.
- Comprehensive schooling and onboarding software.
- Work-lifestyles balance with rotational shifts.
- Health coverage and other worker benefits.
How to Apply:
Interested candidates can attend the Walk-In Drive at the following regions:
Click Here to Apply Now
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