HDFC Bank Walk in Drive for Freshers in Pune | Apply Now

HDFC Bank Walk in Drive for Freshers: Join HDFC Bank’s Virtual Care team as a Sales Officer. Handle customer interactions, promote banking products, and ensure excellent service. Freshers welcome! Location: Multiple branches. Walk in with your resume for on-the-spot interviews. 

• Job Description: HDFC Bank Walk in Drive for Freshers
• Salary: Not Disclosed
• Location: Pune
• Company: HDFC Bank
• Qualification: Any Graduate
• Experience: Freshers

About Company:

HDFC Bank is considered one of India’s leading private region banks, recognized for its robust monetary offerings and digital banking answers. Founded in 1994, the financial institution provides various products, including retail banking, wholesale banking, and treasury services. With a strong presence nationwide, HDFC Bank focuses on innovation, purchaser pride, and sustainable boom. It is diagnosed for its operational performance, diverse personnel, and dedication to supplying reachable banking offerings to people, groups, and company clients.

HDFC Bank Walk in Drive for Freshers Job Description:

HDFC Bank is conducting a walk-in drive for the role of Virtual Care – Sales Officer. This role offers an excellent opportunity for graduates to develop their skills in customer service and banking operations. The Virtual Care – Sales Officer is responsible for delivering efficient, consistent, and high-quality customer service. 

Key Responsibilities:

Customer Interaction & Query/Complaints Management:

• Handle inbound calls from clients concerning product information, account information, and banking techniques.
• Address and solve client queries associated with credit cards, financial institution money owed, loans, deposits, mutual budget, and different banking merchandise.
• Manage billing clarifications, charge confirmations, EMI info, and assertion of accounts.

Transaction Processing:

• Assist with economic transactions like fixed deposit creation, budget switches, demand drafts, and other client requests.
• Ensure correct records are seized for all customer interactions and transactions.

Hotlisting and Card Management:

• Promptly block lost or stolen debit, credit score, or pay-as-you-go playing cards in keeping with purchaser instructions.
• Log re-issuance requests accurately and consistently with the described methods.

Complaint Resolution:

• Log and boost client court cases to relevant departments for resolution.
• Ensure follow-united States of America and closure of court cases inside described TATs (Turn-Around Times).

Adherence to Quality Standards:

• Maintain excessive name quality and first-name decision benchmarks (90% for non-grievance calls).
• Ensure compliance with defined strategies, audits, and purchaser authentication protocols.

Operational Compliance:

• Adhere to service productivity standards, schedules, and login times.
• Ensure accurate and timely submissions of monetary transactions and customer records.
• Update interactions and proceedings in CRMNext and related systems.

Proactive Customer Engagement:

• Build wonderful relationships with clients to beautify pride.
• Provide callbacks for unresolved queries and strengthen cases to supervisors as important.

Team Collaboration:

• Participate in training periods to stay up to date on product and method expertise.
• Maintain correct attendance and cling to shift schedules.

Key Skills Required:

• Teamwork: Ability to paint efficaciously in a crew’s surroundings.
• Communication Skills: Excellent verbal and written communique skills in English.
• Proactive Approach: A focused and patron-oriented attitude.
• Product Knowledge: Basic know-how of banking products and processes.
• Problem-Solving: Capable of addressing customer worries correctly.

Qualifications and Experience:

Educational Requirements: Bachelor’s degree in any discipline from a recognized university.

Experience: 0 to 1 year of experience. Prior exposure to the banking industry is preferable but not mandatory.

Interview Details:

• Date & Time: 9th December, 10.00 AM – 1.00 PM
• Venue: 4th Floor, HDFC Bank, Bund Garden, Near Wadia College, Pune
• Contact – Mr. Sagar Sonawane 

Benefits at HDFC Bank:

Competitive Salary & Incentives: Attractive reimbursement programs with performance-based total bonuses and incentives.

Health & Wellness: Comprehensive medical insurance plans, which include medical, dental, and health applications for personnel and their families.

Career Growth & Learning: Opportunities for talent development, promotions, and continuous getting to know through numerous training applications.

Click Here To Apply Online

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