IBM Recruitment For Customer Success Manager Architect 2024
A Customer Success Manager Architect designs and implements customer success strategies to ensure clients achieve desired outcomes with the company’s products or services. They collaborate with move-practical groups to beautify the purchaser experience, drive product adoption, and reduce churn. This position calls for robust communique, trouble-fixing, and technical competencies to align purchaser dreams with product abilties and ensure long-term consumer pride.
- Job Role: Customer Success Manager Architect
- Company: IBM
- Location: Bengaluru, Karnataka
- Salary: Not Disclosed
- Qualification: Any Graduate
About Company:
IBM (International Business Machines Corporation) is a worldwide-era corporation based in 1911. Headquartered in Armonk, New York, IBM is a pacesetter in cloud computing, AI, quantum computing, and agency answers. Known for its improvements just like the mainframe computer and the Watson AI device, IBM serves a wide variety of industries. The organization focuses on helping corporations remodel digitally and leverage data-driven insights, supplying offerings in IT infrastructure, cybersecurity, and consulting.
Job Description:
As a Customer Success Manager – Account Specialist at IBM, you’ll play an important position in leading the deployment and adoption of IBM’s solutions inside large, complicated bills. This function requires a high diploma of business enterprise and a capacity to discover and capitalize on increase possibilities inside the patron base. You can be responsible for securing projects and making sure of their successful deployment by orchestrating the necessary assets.
Role and Responsibilities Of Customer Success Manager Architect:
In this function, you’ll act as a relied-on marketing consultant with deep enterprise know-how and technical talents. Your number one obligation will be to suggest and guide customers in accomplishing business value from their technology investments. You will work carefully with colleagues and clients to discover strategic business use cases that deliver lengthy time fees and expansion opportunities.
- Acting as the patron’s trusted guide for the duration of all phases of onboarding, deployment, and renewal, along with accomplishing govt briefings and fitness fame assessments.
- Leading and facilitating use-case exploration and enterprise framing workshops, and developing customer cost realization fashions, consisting of ROI and business price assessments.
- Understanding clients’ primary demanding situations and turning them into a relied-on manual for his or her modernization and adoption of certified software programs.
- Identifying and cultivating relationships with C-Suite stakeholders to ensure alignment with the customer adoption lifecycle and IBM’s answers.
Required Technical and Professional Expertise:
- High degrees of electricity, resilience, initiative, and commitment to lead yourself and others via ambiguity to constantly supply consumer cost.
- Experience constructing and communicating ROIs, patron value assessments, and executive enterprise opinions based totally on corporation software implementation and delivery.
- Proven networking abilities, with a music document of influencing C-suite executives all through the closure and put-up-closure adoption of complex technology/software program income cycles involving multi-million-dollar deals.
- Demonstrable achievement in verbal exchange and courting improvement in any respect tiers – from engineers to CIOs – with comfort in navigating healthful debates that lead to wholesome selections.
- Expertise in navigating information, human beings, and procedures to discover answers and gift solutions that compel similar customer investment and extended adoption of supplied answers.
Preferred Technical and Professional Expertise:
- Experience working with IBM services and products is preferred, although education across IBM’s product suite will be furnished.
Benefits at IBM:
Health and Wellness: Comprehensive medical insurance, intellectual health sources, and well-being packages to sell physical and mental well-being.
Career Development: Access to non-stop studying opportunities, mentorship applications, and professional advancement assist in fostering a professional boom.
Work-Life Balance: Flexible painting preparations, such as far-flung painting options and beneficiant paid break days to help employees stabilize personal and professional commitments.
Retirement and Financial Security: Competitive retirement plans, including 401(k) matching, and monetary making plans assets to ensure lengthy-time period monetary stability.
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