IBM Recruitment For Technical Support Professional | Sep 2024

A Technical Support Professional assists customers by troubleshooting and resolving technical issues related to software, hardware, or systems. Technical Support Professional responsibilities encompass diagnosing problems, guiding users through solutions, and making sure timely decisions. They preserve records of troubles, escalate complex cases, and collaborate with different groups to decorate product overall performance. Strong communication, trouble-fixing abilities, and technical information are important to ensure patron delight and green provider delivery.

About Company:

IBM (International Business Machines) is an international-era consulting enterprise founded in 1911. It is understood for its improvements in cloud computing, synthetic intelligence, and quantum computing. IBM provides answers in areas like cybersecurity, data analytics, and organization IT infrastructure. With a sturdy cognizance of research and development, IBM has pioneered improvements in hardware, software, and offerings, supporting organizations to rework and adapt to the digital age.

Job Description:

IBM is in search of a committed and professional Technical Support Professional to sign up for the Sustainability Software department in Bengaluru, India. Technical Support Professional function entails running as part of the IBM Order Management System (OMS) Product Support crew, supplying crucial technical guide offerings to IBM clients. The function is ideal for people with robust problem-solving capabilities, customer-facing enjoyment, and a preference to engage in a dynamic, technical function.

Key Responsibilities Of Technical Support Professional:

Client Support: You will engage with IBM customers, taking note of their worries, narrowing down the scope of the troubles, and defining the hassle accurately. You will manipulate customer expectations at some stage in the assist method.

Problem Solving: Utilize your technical expertise and hassle determination/hassle evaluation skills to diagnose and resolve technical issues. The role demands robust analytical and troubleshooting capabilities, specifically in areas that include Java center, diagnostic logs, databases, and Java Messaging Services (JMS)/MQ.

Collaboration: You will paint intently with IBM’s Services, Development, and SRE groups to accurately recognize product issues. Collaborating effectively with these groups is fundamental to making sure that troubles are resolved directly and effectively.

Communication: Provide normal updates to customers or IBM representatives, ensuring that communication is clear and within the predefined reaction pointers. You also are liable for documenting each step of the problem-fixing procedure, together with all interactions with clients.

Required Technical and Professional Expertise:

Communication Skills: Excellent written and verbal communication abilities are vital for this position. You will want to efficaciously deliver complex technical problems to clients and internal teams.

Analytical Thinking: Strong analytical abilities and a methodical method of troubleshooting technical troubles are vital. You need to be capable of quickly identifying the basic purpose of issues and devising effective solutions.

Technical Knowledge:

• Proficiency in Java JEE is needed.
• Experience with databases (such as Oracle or DB2) and networking standards is also essential.
• You must be able to troubleshoot problems with the aid of reading Java middle, diagnostic logs, and Java Messaging Services (JMS) or Message Queues (MQ).

Customer-Facing Role: The best candidate may have experience operating in patron-facing roles and be cushty managing consumer worries and expectancies. The ability to stay calm and expert beneath strain is fundamental.

Self-Driven: A successful candidate must be self-prompted and show a strong choice for chronic mastering and development.

Benefits at IBM:

Comprehensive Health Plans: IBM presents scientific, dental, imaginative, and prescient insurance, making sure employees and their households have get right of entry to to fine healthcare.

Retirement and Savings Plans: IBM gives aggressive 401(ok) plans with organization match, assisting employees build a stable financial future.

Work-Life Balance: Flexible work preparations, consisting of faraway work alternatives and generous paid days without work, promote a healthy work-life balance.

Career Development: IBM invests in non-stop gaining knowledge through education packages, certifications, and management development, helping employees’ professions increase and develop.

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