- Job Description: IBM Work From Home
- Company: IBM
- Job Title: Remote Customer Support Specialist
- Job Type: Full-Time, Work From Home
- Salary Range: Rs. 25,000 – 40,000/- PM
- Location: India (Remote)
- Experience: 0-4 years of experience
About IBM:
IBM is an international technology and innovation industrial corporation business enterprise that stands at the leading edge of a contemporary technology era and agency.
Our manner of life of innovation drives everything we do, from remodeling industries and empowering customers to growing new possibilities for our people. We are dedicated to fostering an surroundings in which all of us can make a contribution, develop, and thrive.
IBM Work From Home:
IBM is seeking out committed and patron-centered people to sign up for our group as Remote Customer Support Specialists. In this function, you may provide superb company to our customers, remedy their troubles successfully, and make sure an excessive degree of patron pleasure. IBM Work From Home
his function is right for people who are self-brought approximately, tech-savvy, and able to jog independently from domestic. IBM Work From Home
Key Responsibilities:
- Customer Support: Handle incoming customer inquiries through smartphone, e-mail, and chat. Provide well-timed and correct responses to purchaser queries, resolving troubles effectively.
- Problem Solving: Diagnose and troubleshoot technical problems through customers. Provide clean and concise instructions to remedy problems.
- Product Knowledge: Maintain a deep understanding of IBM’s services and products to offer knowledgeable assistance to clients. Stay updated with modern-day day product data and updates.
- Documentation: Accurately file patron interactions and answers inside the company’s CRM device. Ensure all consumer data are up to date and entire.
- Customer Feedback: Gather and relay purchaser remarks to applicable groups for non-forestall development. Identify dispositions in purchaser troubles and advise proactive answers.
Qualifications and Skills:
- Education: A Bachelor’s degree in any subject is favored. Relevant certifications or schooling in customer service or IT may be a bonus.
- Experience: Prior experience in a customer service role, ideally in technical surroundings. Experience going for walks in a far-off or virtual crew is a plus.
- Technical Skills: Proficiency in the usage of customer support software, CRM systems, and far-off resource equipment. Familiarity with IBM services and products is relevant.
- Communication Skills: Excellent verbal and written communication abilties. Ability to provide a reason for technical troubles in smooth terms to clients.
- Problem-Solving Skills: Strong analytical and troubleshooting abilties. Ability to assume appreciably and offer present-day answers.
Customer Focus: A robust willpower to present wonderful customer support. Empathy and persistence at the same time as coping with
Benefits: IBM Work From Home
- Work From Home: Enjoy the flexibility of running from the consolation of your house. Save on commuting time and expenses.
- Competitive Salary: A competitive sales package deal that suggests your talents and enjoy.
- Training and Development: Continuous reading opportunities and entry to IBM’s full-size training resources. Enhance your competencies and develop your career with us.
- Health and Wellness: Comprehensive scientific medical health insurance insurance for you and your own family. Access to nicely-being applications and resources.
- Employee Assistance Program: Support for personal and professional disturbing situations. Access to counseling and specific property.
How to Apply for IBM Work From Home?
Interested applicants are invited to put up their software through the IBM careers portal. Please include your resume, a cowl letter detailing your experience why you are a wonderful match for this role, and any applicable certifications. Applications may be reviewed on a rolling foundation, and shortlisted candidates can be contacted for an interview.
IBM is an identical opportunity enterprise. We have a tremendous time variety and are committed to growing an inclusive environment for all personnel.
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