IBM Work From Home Jobs: A Chat Support Representative handles customer inquiries via live chat, providing prompt and professional assistance. Responsibilities include troubleshooting problems, answering questions, and guiding clients through products or service-associated issues. They ought to possess sturdy verbal exchange abilities, multitask effectively, and keep a client-focused mindset.
- Job Role: Chat Support Representative
- Company: IBM India
- Location: Bangalore, Karnataka, IN
- Job Type: Part-time
- Salary Range: ₹48,177–₹59,806 per month
- Work Type: Work From Home
About Company:
IBM (International Business Machines Corporation) is an international generation and consulting organization acknowledged for pioneering innovation in computing. Founded in 1911, IBM offers solutions in cloud computing, synthetic intelligence, blockchain, quantum computing, and statistics analytics. The corporation serves diverse industries, providing IT infrastructure, software, and offerings. With a legacy of technological improvements, together with the improvement of mainframes and personal computers, IBM maintains to shape the future of organization generation and digital transformation.
Job Description:
As a Chat Support Representative, you’ll be the number one point of touch for clients searching for assistance through IBM’s chat platform. The role requires sturdy communique skills, a great hold close to IBM’s services and products, and the potential to troubleshoot consumer troubles efficiently. You will work intently with technical help teams, product development, and sales departments to cope with customer worries and make a contribution to product improvement.
Key Responsibilities:
Customer Engagement: You will control and respond to purchaser inquiries through chat, addressing their concerns related to IBM’s products and services.
Issue Resolution: Investigating and troubleshooting client issues will be a key obligation. You will make use of to-be-all sources and technical documentation to offer timely and effective solutions.
Documentation: Proper logging of purchaser interactions and problems within the help management machine is essential for preserving accurate information, monitoring cases, and appearing information evaluation.
Product Knowledge: To offer knowledgeable support, you ought to have an in-depth knowledge of IBM merchandise, keeping yourself updated on new capabilities and improvements.
Feedback & Improvement: You will analyze purchaser remarks to become aware of common problems or regions for improvement. Proposing progressive solutions to decorate patron pride will be a part of your role.
Training & Development: IBM emphasizes non-stop studying and development. You might be expected to take part in training periods to enhance your product expertise and technical capabilities.
Requirements:
Experience: A minimum of three years in a customer service function is needed, with revel in a generation or software corporation being fairly favored.
Adaptability: The potential to conform to fast-paced environments and evolving consumer wishes is critical. You have to be capable of taking care of multiple inquiries and manipulating time efficaciously whilst keeping an excessively popular carrier.
Problem-Solving Skills: A proactive technique for resolving issues and a commitment to delivering superb provider are anticipated. Innovative wondering and creativity in trouble-fixing are valued at IBM.
Soft Skills:
Innovation: Proven capacity to put in force innovative answers that decorate purchaser pleasure.
Leadership: Taking the initiative in problem-fixing and guiding crew members through demanding situations.
Technical Skills: Proficiency in customer service software, chat structures, and troubleshooting techniques is required. Familiarity with commonplace productiveness gear including Microsoft Office Suite is likewise important.
Benefits at IBM:
Health and Wellness: Comprehensive medical insurance, intellectual health assistance, and health applications ensure certain personnel and their families are properly cared for.
Career Development: IBM provides widespread studying opportunities via its online knowledge of structures, mentorship, and management improvement packages, encouraging non-stop expert growth.
Work-Life Balance: Flexible work arrangements, far-flung painting options, and beneficiant paid time off permit personnel to balance private and expert lifestyles.
Retirement Plans: IBM gives competitive 401(ok) plans with organization contributions, supporting employees to steady their economic future.
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