- Job Title: Walk in Drive Customer Service
- Salary: Not Disclosed
- Location: Hyderabad
- Company: Indigo
- Qualifications: Bachelor’s
- Experience: 3-4 years
Interview Details
Time – 8:30 AM-09:30 AM
Venue – Radisson Blu Plaza Hotel Hyderabad Banjara Hills 8-2-409, Rd No. 6, Banjara Hills, Hyderabad 500034, India.
Documents to Bring: Updated resume, identity evidence, and any applicable certificate.
ABOUT INDIGO
Indigo is a leading airline in India, known for its efficient and patron-centric service. Established in 2006, the company has quickly become one of the biggest low-cost carriers in the u. S ., working a huge network of home and worldwide flights. Indigo’s dedication to on-time overall performance, affordability, and problem-loose travel enjoyment has earned it a devoted purchaser base.
The airline’s current fleet, offering Airbus A320 own family plane, guarantees safety and comfort whilst minimizing operational costs. Indigo’s revolutionary technique consists of a no-frills carrier model, allowing passengers to pay best for the offerings they use, making air travel available to a broader audience.
Job Overview: Indigo Walk-in Drive Customer Service
Role Summary As a Customer Service Representative at Indigo, you’ll be the face of our airline, interacting without delay with passengers and ensuring their excursion revel in is clean and amusing. Your number one obligations will include addressing consumer inquiries, managing reserving troubles, and supplying solutions that beautify passenger pleasure.
Company Background Indigo Airlines is a leading low-price provider in India, renowned for its punctuality, affordability, and superb customer support. With the willpower to supply an unbroken tour experience, we’re looking for dynamic individuals to join our customer support crew at some unspecified time in the future of our upcoming walk-in strain.
Key Responsibilities Of Walk-in Drive Customer Service:
- Customer Interaction: Greet and assist passengers at the airport or via diverse conversation channels. Provide nicely timed and accurate statistics regarding flights, luggage, and offerings.
- Booking Management: Help clients with reservations, cancellations, and changes. Ensure smooth know-how of fare regulations and policies at the same time as guiding passengers via the reserving approach.
- Problem Resolution: Address passenger lawsuits and issues with empathy and professionalism. Utilize problem-solving capabilities to provide powerful answers, escalating issues to control while critical.
- Service Excellence: Uphold the airline’s willpower to outstanding carrier. Engage with customers to create pleasing surroundings and foster loyalty.
- Information Accuracy: Maintain up-to-date know-how of airline guidelines, techniques, and promotions to offer accurate facts to customers.
- Team Collaboration: Work carefully with exceptional institution members and departments to ensure seamless operations and a cohesive provider revel.
Required Qualifications of Walk-Drive Customer Service:
- Educational Background: An excessive university diploma is wanted; a degree in hospitality, business employer, or an associated area is desired.
- Experience: Previous revel in in customer support, ideally within the airline or hospitality area, is exquisite however now not mandatory.
- Skills: Strong verbal and written communique talents, exceptional interpersonal skills, and a purchaser-centric mindset. Proficiency in multiple languages is a plus.
Work Environment
- The function calls with the intention to artwork in numerous settings, which include the airport, name facilities, or company offices. You can also want to paint abnormal hours, which includes weekends and holidays, to house flight schedules and top excursion times.
Why Join Indigo?
- Career Growth: At Indigo, we accept true nurturing information and offer possibilities for expert development.
- Dynamic Environment: Join a colorful group dedicated to redefining customer support requirements within the aviation enterprise.
- Employee Benefits: Enjoy aggressive repayment, excursion perks, and a supportive place of work lifestyle.
Join us at our walk-in strain to kickstart your career with Indigo Airlines! If you’re obsessed with customer support and want to be a part of a modern crew, we encourage you to apply.
Apply Now
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