IndiGo Walk in Drive for Freshers: IndiGo is conducting a walk-in drive for AO&CS (Airport Operations & Customer Services) in Pune on 18th November 2024. This possibility is ideal for applicants interested in airport operations roles, focusing on customer support and dealing with passenger queries.
- Job Title: Officer AO&CS (Airport Operation and Customer Service)
- Company: IndiGo
- Location: Pune
- Qualification: Graduate
- Salary: Not Disclosed
- Experience: 0-3 years
Interview Details:
Date & Time: 18th November, 8.00 AM – 9.30 AM
Venue: The Centurion Hotel, Centurion Hotel, opp. Akashwani, Narveer Tanaji Wadi, Shivajinagar, Pune, Maharashtra 411005
About Company:
IndiGo, one of India’s largest and most popular low-fee airlines, was founded in 2006 and is known for its punctuality, efficient carrier, and cheap fares. With a considerable home and developing international network, IndiGo connects severa cities in India and abroad. The airline operates a huge fleet of Airbus A320s and A321s, specializing in point-to-point connectivity and a problem-unfastened tour experience. IndiGo’s customer-first technique and streamlined operations have made it a top desire for thousands and thousands of travelers searching for reliable, budget-pleasant flights.
IndiGo Walk in Drive for Freshers Job Description:
The position of Officer AO&CS (Airport Operation and Customer Service) at IndiGo focuses on improving the passenger experience at the airport by effectively dealing with take-a-look-at-in, baggage dealing, protection, and customer support operations. This position is important to making sure IndiGo’s renowned punctuality and provider standards are upheld.
Roles & Responsibilities:
1. Terminal Service (Reservations, Ticketing, Departures, Arrivals)
Reservations & Ticketing:
- Assist clients with making reservations and purchasing tickets at the counter.
- Remit gathered cash to the perfect department.
- Address customer inquiries through cell phone.
Departures:
- Attend pre-flight and submit-flight briefings.
- Set up test-in counters and display screen checked-in bags.
- Maintain excessive requirements inside the test-in technique and assist customers with unique requests.
Arrivals:
- Support passengers with special requests and assist those with mishandled or damaged luggage.
- Prepare and keep required reviews for misplaced or damaged bags and coordinate with luggage carriers.
Post Flight Departure:
- Ensure all necessary flight-related documentation is filed efficaciously.
2. Security Responsibilities
- Uphold employer-required standards, specifically in threat evaluation and response.
- Perform obligations in alignment with the Security Program.
- Continuously monitor and improve great structures, and stable assets, and enforce emergency reaction approaches.
- Prevent theft and guard business enterprise property.
3. Ramp Responsibilities
- Confirm flight arrival time from the Operations Control Center (OCC) and speak it.
- Arrive at the bay 20 mins before flight touchdown with the necessary system, make sure clean deplaning, and manage luggage dealing to prevent delays.
- Coordinate loading operations as per instructions from the Load and Trim group and go back device after departure.
Skills and Qualifications:
Education and Experience:
- Qualification: Any Graduate (Graduation is obligatory for freshers, and applicants should present their degree certificate).
- Experience: Open to applicants with 0-three years of revel in, preferably in aviation, customer support, or airport operations.
Key Skills:
Communication: Strong verbal communication abilties to interact efficiently with passengers, remedy problems, and provide timely assistance.
Customer Service Orientation: Ability to address consumer inquiries professionally, clear up troubles at the cross, and create pleasant enjoyment for passengers.
Teamwork and Coordination: Must paint well inside groups and speak correctly to ensure smooth operational float.
Benefits at IndiGo:
Comprehensive Health Coverage: IndiGo offers health insurance and well-being applications, making sure personnel and their households are nicely covered.
Professional Growth Opportunities: With schooling applications and skill-constructing workshops, IndiGo fosters non-stop career development and advancement.
Work-Life Balance: IndiGo promotes flexible running hours and go-away guidelines to aid a balanced way of life.
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