Role: Telecaller- Kannada – Work from Home
Company: Info Edge
Experience: 0 – 1 years
Salary: 1-1.5 Lacs P.A
Location: Remote, The Hiring office is located in Bangalore Rural
Telecaller Description
The Telecaller- – Kannada (Work from Home) characteristic includes reaching out to customers to provide statistics approximately products and services, and control consumer inquiries, and treatment problems. The function requires skills in Kannada and objectives to decorate consumer enjoyment through powerful conversation and manual.
Telecaller Roles
- Customer Outreach: Make outbound calls to functionality and modern-day customers.
- Inquiry Handling: Answer incoming calls and respond to customer inquiries.
- Issue Resolution: Address and remedy customer court cases and problems.
- Product Promotion: Inform customers approximately new products, services, and promotions.
- Feedback Collection: Gather customer remarks to enhance products and services.
Telecaller Responsibilities
- Making Calls: Initiate calls to customers to inform them about services and products.
- Receiving Calls: Answer and address incoming consumer calls.
- Resolving Issues: Provide solutions to consumer problems and court instances.
- Customer Follow-Up: Follow up with clients to make certain their issues are resolved.
- Maintaining Records: Keep correct facts of patron interactions and transactions.
- Customer Education: Educate clients about product capabilities and benefits.
- Sales Support: Assist the profits crew by presenting client insights and feedback.
- Achieving Targets: Meet or exceed call goals and regular overall performance metrics.
- Reporting: Prepare and put up ordinary reviews on name sports activities and effects.
- Feedback Loop: Relay customer feedback to applicable groups for product improvement.
Telecaller Skills
- Language Proficiency: Fluency in Kannada and talents in English.
- Communication: Excellent verbal communique abilties.
- Customer Service: Strong customer service capabilities.
- Problem-Solving: Effective problem-fixing and warfare choice abilities.
- Time Management: Ability to govern time and prioritize obligations.
- Adaptability: Flexibility to comply with changing consumer desires and work environments.
- Listening Skills: Good lively listening competencies.
- Sales Ability: Ability to influence and feature an impact on customers.
- Technical Proficiency: Comfortable using telecommunication and CRM software application software program program.
- Attention to Detail: Keen interest in detail in recording consumer interactions.
Education and Qualifications
- High School Diploma: Minimum academic qualification required.
- Bachelor’s Degree: Preferred in any hassle, but now not obligatory.
- Customer Service Experience: Previous experience in telecalling or customer service.
- Language Skills: Proficiency in Kannada and English.
- Communication Skills: Excellent verbal communication abilities.
- Technical Skills: Basic pc talents and familiarity with CRM software application software program software.
- Sales Experience: Experience in earnings or telemarketing is a plus.
- Training: Any schooling or certification in customer service or telecalling.
- Interpersonal Skills: Strong interpersonal and relationship-constructing skills.
- Problem-Solving Skills: Proven functionality to cope with and remedy patron problems.
Telecaller Benefits
- Work from Home: Flexibility to artwork from the consolation of your private home.
- Health Insurance: Comprehensive medical medical insurance insurance.
- Professional Development: Opportunities for non-forestall learning and profession increase.
- Performance Bonuses: Incentives based mostly on ordinary overall performance and client pleasure metrics.
- Paid Time Off Generous paid day off guidelines.
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