- Job Title: International Chat Process
- Company: Oyo
- Degree: Any Graduate Can Apply
- Salary: Rs 25,000 – 47,000/- PM
- Location: Hybrid/Remote
- Experience: Freshers/Experienced Both Eligible
About Oyo:
Oyo is an international leader in the hospitality industry, devoted to imparting first-rate and less expensive hotels internationally. Our progressive technique and dedication to purchaser delight have made us a favored choice for tourists searching for consolation and convenience. As a part of our ongoing growth, we are seeking out dynamic and inspired people to sign up for our team as International Chat Process Associates.
Job Overview: International Chat Process
As an International Chat Process Associate at Oyo, you’ll play a critical position in ensuring an unbroken and remarkable enjoyment for our worldwide clients. Your number one obligation will be to help clients through chat, address their inquiries, resolve troubles, and impart detailed facts about our offerings and homes. This role calls for outstanding communication skills, a consumer-centric technique, and the ability to address a couple of tasks efficaciously.
Key Responsibilities:
1. Customer Interaction:
- Engage with global clients through chat systems in an expert and courteous manner.
- Respond to customer inquiries promptly and appropriately, providing applicable statistics about Oyo’s offerings and houses.
- Handle customer complaints and problems, making quality decisions and improving consumer experience.
2. Problem Resolution:
- Identify purchaser issues and offer effective answers to clear up issues directly.
- Escalate complicated problems to the proper departments whilst essential, making sure well-timed follow-up and determination.
- Maintain a high degree of empathy and professionalism while handling client grievances.
3. Product Knowledge:
- Stay up to date with complete expertise in Oyo’s houses, services, guidelines, and promotions.
- Provide accurate records to customers approximately room availability, services, pricing, and special gives.
- Educate clients on the way to use the Oyo app and internet site for a higher reserving experience.
4. Quality Assurance:
- Adhere to hooked-up chat pointers and satisfactory standards to make sure of constant service transport.
- Monitor and evaluate chat interactions to discover regions for development and put in force corrective movements.
- Participate in education classes and workshops to decorate product understanding and customer service abilities.
5. Data Management:
- Maintain correct and unique records of consumer interactions, transactions, and feedback.
- Use CRM software and different equipment to manipulate customer facts efficiently.
- Generate reports on chat metrics and customer pleasure degrees for control review.
Qualifications and Skills:
- Education: A bachelor’s degree in any area is desired.
- Experience: Previous enjoyment in customer support, preferably in a chat help function, is an advantage.
- Communication Skills: Excellent written verbal exchange talents in English; talent in extra languages is a plus.
- Technical Skills: Familiarity with CRM software and chat support tools; basic PC skills are important.
- Customer Orientation: Strong customer support orientation with the capacity to empathize with clients and deal with their needs correctly.
- Problem-Solving: Ability to suppose significantly and resolve issues efficaciously, ensuring client pleasure.
- Adaptability: Flexibility to paintings in shifts, consisting of weekends and vacations, to cater to international customers.
- Team Player: Ability to work collaboratively in crew-orientated surroundings.
Why Join Oyo?
- Career Growth: Opportunity for professional development and professional development inside a global corporation.
- Training: Comprehensive schooling applications to decorate your skills and expertise.
- Work Environment: A dynamic and inclusive work surroundings that values variety and innovation.
- Benefits: Competitive salary, performance-primarily based incentives, health insurance, and different worker benefits.
How to Apply:
If you are obsessed with customer service and keen to be a part of a leading hospitality business enterprise, we would love to pay attention to you. Please submit your updated resume and a cowl letter explaining your suitability for the position to [Email Address] or observe online at [Company Website/Careers Page].
Oyo is an Equal Opportunity Employer. We have a good time range and are committed to growing an inclusive environment for all employees.
Join us at Oyo and embark on a journey to redefine the hospitality revel in for vacationers round
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