International Voice Process Jobs in Chennai| Apply Right Now

• Job Title: International Voice Process Jobs in Chennai
• Company: Foundever
• Degree: Any Graduate Can Apply
• Salary: Rs. 15,000 – 28,000/- PM
• Location: Work From Home/Chennai
• Experience: Freshers/Experienced Both Eligible

About Foundever

Foundever is a globally diagnosed chief in the customer enjoy the industry, serving customers across a multitude of sectors. We pleasure ourselves on our revolutionary solutions, contemporary technology, and commitment to excellence. By joining Foundever, you come to be part of a worldwide network committed to growing extraordinary purchaser stories.

International Voice Process Jobs in Chennai

Founder, a global leader in customer enjoy (CX) management, is in search of dynamic and consumer-centered individuals to sign up for our group as a part of our International Voice Process department.

This role is ideal for candidates who excel in a fast-paced, results-pushed environment and are obsessed with handing over great carrier to customers from around the sector.

Key Responsibilities

1. Customer Interaction:

• Handle inbound and outbound calls to assist worldwide clients with inquiries, proceedings, and technical issues.
• Provide accurate and well-timed statistics, resolving purchaser issues with a focus on first-name decisions.
• Maintain a high degree of professionalism and empathy in all interactions.

2. Problem Resolution:

• Diagnose and troubleshoot customer issues efficiently, escalating complex problems to the precise branch when necessary.
• Follow up on unresolved issues to ensure complete customer pride.

3. Data Management:

• Accurately record patron interactions and transactions inside the CRM gadget.
• Maintain up-to-date know-how of company products, offerings, and promotions.

4. Quality Assurance:

• Adhere to corporation regulations, processes, and first-class requirements.
• Participate in schooling and improvement applications to constantly improve product information and customer service talents.

5. Team Collaboration:

• Work collaboratively with team members to reap performance objectives and provider degree agreements.
• Contribute to a tremendous team surroundings and support colleagues as wished.

Skills and Qualifications:

1. Education: High school degree or equivalent; better schooling desired.
2. Experience: Previous enjoy in customer support or call center function, especially in a worldwide voice process, is an advantage.
3. Language Proficiency: Excellent verbal and written verbal exchange competencies in English; additional language abilities are a plus.
4. Technical Skills: Proficient in using computer systems and acquainted with CRM software programs.
5. Soft Skills: Strong problem-solving skills, energetic listening capabilities, and the potential to work below stress.
6. Personal Attributes

• Customer-Oriented: A real passion for supporting others and a dedication to turning in a splendid patron enjoyment.
• Adaptability: Ability to quickly adapt to changing client desires and operational pointers.
• Detail-Oriented: Strong interest to detail and accuracy in all obligations.
• Resilience: Capable of handling excessive-stress situations with a peaceful and high-quality demeanor.
• Team Player: Willingness to collaborate with colleagues and contribute to a supportive crew environment.

Benefits

• Competitive Salary: An attractive remuneration package deals with overall performance-based total incentives.
• Training Programs: Comprehensive training to equip you with important abilities and knowledge.
• Career Growth: Opportunities for professional development within an international organization.
• Health and Wellness: Health insurance and well-being programs to assist your normal well-being.
• Work Environment: A modern-day and dynamic work environment with get right of entry to trendy technology and tools.

How To Apply:

Interested candidates are endorsed to apply by way of submitting their updated resume and a cover letter detailing their suitability for the function.

The selection manner will encompass a mixture of interviews, flair assessments, and communication checks to make certain the excellent fit for the placement.

Equal Opportunity Employer

Founder is an same possibility company dedicated to fostering an inclusive and numerous administrative center. We welcome packages from all certified candidates irrespective of race, color, faith, gender, sexual orientation, country-wide origin, age, disability, or veteran status.

Click Here To Apply Online

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