International Voice Process at HCL Technologies| Apply Now

• Job Title: International Voice Process
• Company: HCL Technologies
• Degree: Any Graduate Can Apply
• Salary: Rs. 21,600 – 35,700/- PM
• Location: Work From Home
• Experience: Freshers/Experienced Both Eligible.

About HCL Technologies:

HCL Technologies is a leading international IT services and consulting company, offering a huge variety of era solutions and services to clients around the arena. With a dedication to innovation and excellence, HCL has mounted itself as a relied-on accomplice for businesses across various industries.

Job Description: International Voice Process

We are currently seeking fantastically encouraged and client-focused people to enroll in our dynamic group as International Voice Process Executives. As a key participant in our global customer support operations, you may be liable for turning in top-notch service and assistance to our international clients.

Key Responsibilities:

1. Customer Interaction:

• Handle inbound and outbound calls in an expert and courteous manner.
• Address client inquiries, resolve problems, and offer accurate facts.
• Build rapport with customers to beautify the general customer experience.

2. Technical Support:

• Provide technical assistance and troubleshooting for products or services.
• Collaborate with pass-functional groups to solve complex technical issues.
• Stay updated on product know-how to efficiently cope with purchaser queries.

3. Quality Assurance:

• Ensure adherence to high-quality requirements in customer interactions.
• Monitor and examine purchaser interactions for continuous development.
• Meet or exceed performance metrics and provider-level agreements.

4. Documentation:

• Maintain accurate and certain facts about customer interactions.
• Document client troubles and resolutions for destiny reference.
• Contribute to know-how base articles for group studying and improvement.

5. Team Collaboration:

• Collaborate with team individuals and different departments to gain common dreams.
• Participate in group meetings and training sessions to enhance capabilities and know-how.
• Foster a fantastic and collaborative painting environment.

Qualifications and Skills:

1. Minimum of [0-2] years of experience in an international voice manner or customer support position.
2. Excellent verbal and written communication talents in [Language(s)].
3. Strong problem-fixing and analytical capabilities.
4. Ability to evolve to a fast-paced and dynamic work environment.
5. Technical talent and understanding of relevant products/services.
6. Customer-centric mindset with a focus on delivering fantastic providers.
7. Education: Bachelor’s diploma in [Relevant Field] or equivalent work.

Benefits:

1. Competitive Salary: HCL Technologies offers an aggressive income bundle, ensuring that personnel are fairly compensated for his or her abilities and contributions.
2. Performance-Based Incentives: In addition to the base earnings, personnel can earn overall performance-based total incentives. This encourages individuals to excel in their roles and contributes to an effects-pushed culture.
3. Comprehensive Health and Wellness Benefits: Employees at HCL Technologies are provided with a complete health and well-being blessings bundle. This might also include medical, dental, and imaginative and prescient coverage, along with other well-being programs to assist normal well-being.
4. Ongoing Training and Development Opportunities: HCL is committed to the non-stop studying and development of its employees. The employer probably presents ongoing training applications to decorate abilities, keep employees updated on industry developments, and assist professional advancement.
5. Career Advancement Possibilities: HCL Technologies values inner talent and offers opportunities for career development. Employees are encouraged to develop in the corporation, tackle additional obligations, and pursue career paths aligned with their expert desires.

Conclusion:

In the end, the International Voice Process Executive function at HCL Technologies is an interesting opportunity for people who are captivated by handing over exceptional customer support on a global scale. With a focal point on technical assistance, high-quality guarantee, and powerful verbal exchange, this role provides a hard yet profitable environment for experts trying to advance their careers inside the IT offerings enterprise.

The emphasis on collaboration, ongoing training, and professional development displays HCL Technologies’ dedication to fostering an effective work way of life and investing in the growth of its employees. The aggressive income, performance-based incentives, and comprehensive benefits package deal in addition underscore the organization’s dedication to attracting and maintaining top talent.

How to Apply:

Interested candidates are encouraged to put up their resumes and cowl letters to [Email Address] with the challenge line “Application for International Voice Process Executive at HCL Technologies.”

Click Here To Apply Online

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