Jio Recruitment For Digital Repair Specialist | ₹2-3.75 LPA

A Digital Repair Specialist is responsible for diagnosing and resolving software and hardware issues on digital devices such as smartphones, tablets, and computers.  Key Digital Repair Specialist responsibilities encompass troubleshooting gadget mistakes, appearing software program updates, and replacing faulty parts. They ought to possess robust technical talents, an interest in elements, and the potential to work under stress. Effective conversation with customers to explain problems and solutions is likewise vital, making sure an easy and great restore experience.

About Company:

Jio, officially known as Reliance Jio Infocomm Limited, is a major Indian telecommunications organization and subsidiary of Reliance Industries. Launched in 2016, Jio revolutionized the Indian telecom area utilizing presenting less costly 4G services, disrupting the market with its unfastened voice calls and occasional-fee facts plans. It speedy has become India’s biggest cellular network operator. Jio has when you consider that increased into virtual offerings, together with JioFiber, JioTV, and JioSaavn, contributing notably to India’s digital transformation.

Job Description:

As a Digital Repair Specialist at Jio, you’ll play an important function in ensuring the easy operation and protection of various virtual devices and Customer Premises Equipment (CPE). Your number one obligations will revolve around the setup, management, and troubleshooting of those devices to supply seamless patron enjoyment. This Digital Repair Specialist function requires a blend of technical knowledge and customer support abilities to handle tool-related troubles successfully.

Key Responsibilities:

Installation of CPE Devices: Responsible for the setup and configuration of Customer Premises Equipment (CPE) for Jio clients, ensuring the right capability and client satisfaction.

Daily Partner Management: Engage with partners day by day to coordinate sports, address queries, and control relationships to make certain easy operations.

Partner Query Resolution: Act because the number one point of touch for companion queries, ensuring timely and effective decisions.

Quality Installations: Drive the satisfaction and efficiency of device installations, making sure that every installation meets Jio’s high standards.

Customer Interaction: Regularly interact with customers to apprehend their desires, offer technical help, and make sure they are glad about the offerings provided.

Troubleshoot Device Defects: Diagnose and solve troubles related to device malfunctions, making sure of minimal downtime for customers.

Device Software Upgrades: Perform software program enhancements on devices to make sure they’re going for walks with the trendy variations with the most updated features and security patches.

Smartphone Assembly/Dismantling: Assemble and dismantle smartphones as wanted, mainly whilst conducting maintenance or acting inspections.

Handset Repair: Repair and repair functionality to broken handsets, making sure they meet high-quality standards earlier than returning them to clients.

Required Skills For Digital Repair Specialist:

Soft Skills:

Customer Focus: A strong commitment to turning in splendid provider and consumer pride.

Communication Skills: Excellent verbal and written communication abilities, allowing clear and effective interaction with customers, partners, and crew participants.

Problem-Solving Skills: Strong analytical and problem-solving competencies to diagnose and solve technical troubles correctly.

Functional Skills:

Handset Repair Skills: Proficiency in repairing and retaining diverse sorts of handsets and smartphones.

Knowledge of Spares Operations: Understanding of the operations involved in dealing with spare parts and components for device upkeep.

Knowledge of CRM Systems: Familiarity with Customer Relationship Management (CRM) systems for monitoring customer interactions and process records.

Educational Qualifications:

Undergraduate Degree: A diploma or degree in any specialization, inclusive of B.Tech/B.E., ITI Certification, or B.Sc. In Physics, Computers, Electronics.

Benefits at Jio:

Competitive Compensation: Jio affords appealing revenue packages, overall performance-based bonuses, and stock options, ensuring personnel are well-rewarded for their contributions.

Learning and Development: Jio invests in its personnel through continuous mastering opportunities, schooling programs, and career development initiatives, fostering professional increase.

Comprehensive Health Benefits: Employees acquire huge fitness coverage, including medical, dental, and imaginative and prescient insurance, alongside well-being programs to guide average well-being.

Work-Life Balance: Jio promotes a wholesome paintings-existence stability with flexible painting hours, faraway work alternatives, and generous depart regulations, permitting employees to keep a satisfying personal existence.

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