Job Description:

We are seeking a devoted and detail-orientated Virtual Assistant (Work From Home) to join our crew, focusing on Sales and Customer Support. This role is good for someone who excels in a dynamic, virtual surroundings and is obsessed on presenting first-rate customer support and guide at the same time as using income.

Responsibilities:

• Manage customer inquiries through electronic mail, chat, and contact, presenting timely and correct responses to create a positive patron revel in.
• Support sales crew with the aid of dealing with schedules, developing sales reports, and coordinating with other departments to make certain all sales and customer service methods run smoothly.
• Assist inside the instruction of promotional shows and sales materials.
• Maintain designated information of patron interactions, transactions, comments, and court cases.
• Process orders, paperwork, packages, and requests.
• Direct requests and unresolved problems to an appropriate resources.
• Follow up on patron interactions, making sure all consumer problems are resolved satisfactorily.
• Contribute to crew effort with the aid of accomplishing associated outcomes as needed.

Required Skills:

• Customer-Centric: A passion for helping and satisfying customers, with excellent communication and interpersonal skills.
• Sales Acumen: Understanding of sales principles and a persuasive communication style.
• Problem-Solving: Ability to analyze and resolve customer issues effectively.
• Tech-Savvy: Proficient in using digital tools and systems.
• Adaptability: Comfortable working in a fast-paced environment and handling various tasks simultaneously.
• Team Player: Collaborative and willing to work closely with sales and customer support teams.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service or sales-related roles is a plus.
• Knowledge of e-commerce and familiarity with Flipkart’s platform is advantageous.
• Proficiency in English and any additional languages is a bonus.

How to Apply:

If you are enthusiastic about delivering top-notch customer service, assisting in sales efforts, and being a part of Flipkart’s journey to redefine e-commerce in India, we encourage you to apply for the Virtual Assistant (Sales & Customer Support) role. Please submit your resume and a cover letter highlighting your relevant experience and skills to us.

Join our dynamic team and be a part of India’s e-commerce revolution at Flipkart