Microsoft Work From Home:
Microsoft is hiring a Work-From-Home Contact Center Specialist. The role involves managing customer inquiries, providing technical support, and ensuring customer satisfaction. Key duties consist of resolving troubles efficaciously, documenting interactions, and keeping extraordinary provider requirements. Candidates need to have sturdy communication skills, a background in customer support or technical help, and a reliable domestic workplace setup.
Job Role: Remote Contact Center Specialist
Company: Microsoft
Location: Mumbai, Maharashtra (Work From Home)
Job Type: Part-time
Salary Range: ₹46,516–₹68,113 per month
About Company:
Microsoft, based in 1975, is a global leader in technology, regarded for its software, hardware, and cloud solutions. Its flagship merchandise consists of the Windows working machine, Office productivity suite, and Azure cloud offerings. Committed to innovation, Microsoft complements virtual reports through AI, gaming (Xbox), and organization solutions. With a focal point on empowering individuals and organizations, Microsoft strives to drive virtual transformation and assist sustainable practices worldwide.
Job Description:
Microsoft India is searching for a dynamic and dedicated Remote Contact Center Specialist to join our customer service group. This element-time function offers the flexibility to do business from home at the same time as gambling an essential function in handing over terrific patron studies. If you have got a passion for generation and excel in customer service, this role is best for you.
Key Responsibilities:
Customer Interaction: As the number one factor of contact, you’ll have interaction with clients through smartphone, e-mail, and chat. Your purpose is to provide correct information approximately Microsoft products and services, addressing their inquiries and resolving any problems effectively.
Issue Resolution: You could be chargeable for comparing purchaser issues, and providing well-timed and effective answers. Your capability to address complex technical troubles with patience and information is critical.
Documentation: Accurate report-preserving is critical. You will keep precise logs of consumer interactions, feedback, and ticket resolutions with the use of our CRM gadget.
Collaboration: Work collaboratively with move-purposeful teams, which includes technical help, product improvement, and purchaser enjoy departments, to share insights and pressure upgrades in service satisfaction.
Feedback Management: Collect and examine purchaser feedback to perceive tendencies and areas for enhancement. Your entry will help in refining our products and services to higher meet patron needs.
Training and Development: Engage in ongoing education to live up to date with today’s Microsoft products, offerings, and support strategies.
Performance Goals: Strive to satisfy and exceed overall performance metrics together with response time, first-touch resolution quotes, and customer pride ratings.
Flexibility: Adapt to converting schedules and demands in a fast-paced environment while preserving a superb, purchaser-centric approach.
Requirements:
Experience: A minimum of two years in a contact middle or customer service role, preferably inside the generation area.
Communication Skills: Exceptional verbal and written communique competencies in English, with the ability to deliver complicated data certainly and concisely.
Personality Traits: Energetic and enthusiastic about handing over incredible customer support and making sure of a positive experience for each purchaser.
Soft Skills: Strong teamwork and leadership capabilities, with a proactive technique for problem-solving and collaboration.
Technological Proficiency: Familiarity with CRM software programs and a stable know-how of Microsoft services and products.
Flexibility and Adaptability: Comfortable with evolving technologies and techniques, with a willingness to continuously study and grow.
Benefits at Microsoft:
Health and Wellness: Access to clinical, dental, and imaginative and prescient insurance, alongside mental health support, health applications, and wellbeing tasks.
Retirement Plans: Competitive 401(ok) plans with enterprise matching contributions and numerous monetary-making plan resources.
Paid Time Off: Generous holiday days, paid parental leave, and sick depart to aid work-lifestyles stability.
Professional Development: Opportunities for continuous learning, professional development programs, and access to modern-day technologies to beautify skills and professional growth.
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