Myntra Hiring Client Service Officer Work from home domestic opportunity for a Client Service Officer. In this role, you will offer terrific help to clients, resolving inquiries and making sure an unbroken buying revel. Ideal applicants are sturdy communicators with an ardor for style and customer delight. Join Myntra and be part of a dynamic team that values innovation and excellence in your career!
- Job Title: Client Service Officer Work from home
- Salary: Not Disclosed
- Location: Kolkata, West Bengal, IN
- Company: Myntra
- Qualifications: Bachelor’s
- Experience: 1 Years of Experience
ABOUT MYNTRA
Myntra is a main Indian style e-commerce platform, founded in 2007. Initially centered on personalized gift objects, it quickly pivoted to turn out to be a move-to vacation spot for clothing, footwear, and add-ons. Acquired by using Flipkart in 2014, Myntra has multiplied its services to consist of a diverse variety of manufacturers, catering to numerous fashion tastes and budgets. The platform is known for its modern method, offering digital attempt-on technology and personalized tips to decorate the buying experience.
Myntra additionally emphasizes sustainability and has delivered projects geared toward selling eco-friendly fashion. With its enticing campaigns and collaborations with designers, Myntra remains a trendsetter in the online style retail space. Its dedication to the best, customer support, and technology-driven answers keep attracting thousands and thousands of shoppers throughout India, making it a great player within the US’s virtual marketplace.
Job Overview: Client Service Officer (Remote)
As a Client Service Officer, you will be the number one factor of contact for our customers, providing extremely good aid and guidance. Your responsibilities encompass responding to inquiries via telephone and e-mail, resolving troubles, and preserving correct consumer records. You will collaborate with internal groups to ensure customer satisfaction and retention. Strong conversation abilities, attention to detail, and a proactive mindset are important. The previous revel in customer service is desired. This is a full-time paintings-from-home position, presenting flexibility and supportive team surroundings.
Responsibilities For Client Service Officer Work from home:
- Client Communication: Serve as the number one point of touch for clients, addressing inquiries and providing timely responses through cell phone, e-mail, and chat.
- Issue Resolution: Identify and clear up purchaser problems efficiently and correctly, ensuring high tiers of satisfaction and retention.
- Account Management: Maintain correct and updated purchaser information, documenting interactions and following up on first-rate issues or requests.
- Collaboration: Work intently with inner teams, such as income, technical help, and billing, to facilitate seamless provider transport and customer support.
- Product Knowledge: Develop a deep know-how of our products and services to offer knowledgeable guidance and tips to clients.
- Feedback Collection: Gather consumer remarks on services and products, relaying valuable insights to management for non-stop development.
- Training Support: Assist in onboarding new customers, imparting education and sources to make certain they could successfully use our products and services.
- Reporting: Prepare and maintain reports on patron interactions, developments, and areas for development to tell control techniques.
Skills For Client Service Officer Work from home:
- Communication Skills: Exceptional verbal and written verbal exchange abilities are essential for effective client interaction and collaboration with group individuals.
- Customer Focus: A strong commitment to customer delight and the capability to empathize with customers’ desires and worries.
- Problem-Solving Abilities: Proficiency in reading conditions and growing effective solutions speedy and correctly.
- Attention to Detail: Ability to manage multiple obligations and keep accuracy in documentation and reporting.
- Technical Proficiency: Familiarity with CRM software, Microsoft Office Suite, and other relevant eras to manipulate patron interactions and facts.
- Time Management: Strong organizational capabilities with the ability to prioritize obligations and control time successfully in far-off surroundings.
- Adaptability: Flexibility to evolve to convert purchaser wishes and business priorities even while maintaining a fantastic mindset.
- Team Collaboration: Strong interpersonal abilties to work efficiently with diverse groups and make contributions to a superb crew tradition.
- Self-Motivation: Ability to work independently, staying influenced and effective in a far-off painting putting.
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