Paytm Work From Home:
A Contact Center Specialist handles inbound and outbound customer calls, providing support, resolving issues, and ensuring a positive customer experience. Responsibilities consist of answering queries, troubleshooting issues, and presenting answers through a couple of channels like smartphones, e-mail, or chat. They preserve accurate statistics of interactions, observe installed protocols, and paint to meet performance goals together with name-coping with time and consumer delight. Strong communique, trouble-solving, and multitasking abilities are critical.
Company: Paytm
Job Role: Contact Center Specialist
Location: Kolkata, West Bengal (Work From Home)
Job Type: Part-Time
Salary: ₹33,226–₹46,516 a month
Qualification: Graduate
About Company:
Paytm is a leading Indian virtual bill and economic services employer, based in 2010 with the aid of Vijay Shekhar Sharma. It gives an extensive variety of services, together with cell payments, online buying, banking, and economic merchandise through its Paytm app. With over 350 million users, Paytm allows stable transactions for bill bills, money transfers, and e-trade. It has improved into sectors like insurance, lending, and wealth control, shaping India’s digital economic system.
Job Description:
As a Contact Center Specialist at Paytm, you will play a crucial role in the customer service team, making sure seamless communique between the employer and its customers. You will manage inquiries, remedy issues, and sell products and services. This faraway component-time position is ideal for people trying to broaden their competencies in a dynamic, consumer-targeted surrounding.
Key Responsibilities:
Customer Communication: You will respond to patron inquiries through calls, emails, and messages. Your role will contain turning in pinnacle-notch customer support utilizing addressing questions and worries and ensuring a wonderful consumer experience.
Issue Resolution: You’ll troubleshoot and clear up client troubles successfully. Your goal could be to provide timely resolutions and preserve follow-ups.S. Had to assure consumer pleasure.
Product Knowledge Dissemination: Effectively speak product capabilities and services to clients, making sure that they understand what is obtainable. This will assist pressure customer engagement and satisfaction.
Documentation: Maintain correct and unique statistics of all consumer interactions within the enterprise’s CRM machine. This helps ensure consistency and enables continuous improvement in service fine.
Collaboration: Work closely with crew participants and different departments to make a certain seamless guide and percentage feedback on client issues or patterns you take a look at. Collaboration is prime to presenting the most efficient carrier.
Training & Development: Participate in regular training classes to live up to date on new products, guidelines, and customer support techniques. This will assist you in continuously decorating your ability to serve clients higher.
Required Skills and Experience:
Educational Background: A minimum of an excessive college degree or its equivalent is required. A bachelor’s degree, although favored, isn’t always obligatory.
Experience: At least 1 year of experience in a customer support or contact center environment is needed. You must have very good information about customer support capabilities.
Technical Skills: Proficiency with CRM software programs and the Microsoft Office suite (Word, Excel, PowerPoint) is vital. You must also be short to learn new structures and tools.
Communication Skills: Excellent verbal and written verbal exchange skills are crucial. You must be capable of interacting with customers efficiently and in reality, explain ideas or answers.
Benefits at Paytm:
Health and Wellness: Comprehensive medical insurance plans for employees and their households, at the side of getting admission to wellness programs and normal fitness take a look at-ups.
Work-Life Balance: Flexible painting hours and paintings-from-home options to support personal and expert life stability.
Career Growth: Opportunities for non-stop mastering, leadership improvement, and internal mobility throughout diverse commercial enterprise features.
Employee Stock Ownership Plan (ESOP): Eligible personnel obtain inventory options, letting them own a stake inside the enterprise and gain from its boom trajectory.
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