- Job Title: Product Support Associate
- Company: Sutherland
- Degree: Any Graduate Can Apply
- Salary: INR 4 – 8/- LPA
- Location: Remote/Hybrid
- Experience: Freshers/Experienced Both Eligible
About Sutherland:
Sutherland Global Services is a global provider of method transformation offerings, supplying an included portfolio of analytics-pushed IT offerings, decreased returned workplaces, and customer support answers that assist the entire customer lifecycle.
At Sutherland, we are dedicated to developing an inclusive and numerous work environment where innovation and passion thrive.
Product Support Associate Job Description:
As a Product Support Associate at Sutherland, you will be answerable for delivering first-rate customer service and manuals to our clients. You will function as the number one factor of touch for customers experiencing technical troubles or requiring help with our products.
Your position entails diagnosing and troubleshooting software program and hardware problems, as well as imparting solutions to make sure our client’s desires are met efficiently and correctly.
Key Responsibilities:
1. Customer Interaction:
- Respond to purchaser inquiries through mobile phone, e-mail, and chat in an expert and well-timed manner.
- Provide clean, concise, and correct data and solutions to customers.
- Demonstrate staying electricity, empathy, and understanding whilst coping with clients’ problems.
2. Technical Support:
- Diagnose and troubleshoot software programs and hardware troubles suggested by customers.
- Guide clients through step-by-step the use of-step solutions in a manner that is straightforward to understand.
- Escalate complex troubles to higher-stage technical assist businesses or professionals as critical.
3. Product Knowledge:
- Maintain an in-intensity records of the corporation’s products and services.
- Stay updated on product modifications, upgrades, and new releases.
- Continuously enhance technical understanding through education and self-take a look at.
4. Documentation and Reporting:
- Accurately file purchaser interactions and technical issues inside the organization’s help machine.
- Provide distinctive reviews on routine troubles and advocate upgrades to beautify product functionality.
- Collaborate with crew people to percentage knowledge and increase incredible practices.
5. Customer Satisfaction:
- Strive to benefit high levels of consumer pleasure by means of resolving troubles correctly and successfully.
- Follow up with customers to make sure their issues are fully resolved and to gauge pride degrees.
- Identify possibilities to enhance customer enjoyment and propose proactive measures.
Qualifications and Skills:
- Bachelor’s diploma in Computer Science, Information Technology, or related discipline favored.
- The previous revel in technical assistance, customer support, and help table function is extraordinary.
- Proficiency in troubleshooting software program applications, going for walks systems (Windows, macOS), and not unusual hardware peripherals.
- Strong conversation competencies with the potential to deliver technical data truly and concisely to non-technical customers.
- Excellent hassle-solving abilities with a methodical technique for hassle resolution.
- Ability to multitask, prioritize workload, and adapt to converting priorities in fast-paced surroundings.
- Familiarity with ticketing structures, CRM software applications, and a ways off manual gear is relevant.
- Customer-focused mindset with a passion for delivering high-quality service and exceeding client expectations.
Why Join Sutherland:
At Sutherland, we charge range, creativity, and collaboration. We provide aggressive repayment, complete blessings, and opportunities for career boom and development.
As part of our group, you will have the chance to paint with enterprise-leading customers, deal with exciting worrying situations, and make a considerable effect on the lives of customers around the sector. Join us in shaping the destiny of customer support and technology innovation. Apply these days to embark on a worthwhile professional adventure with Sutherland.
