Reliance Jio Hiring Fiber Service Support | (1 yrs) EXP | Kolkata
A Fiber Service Support role involves troubleshooting and resolving issues associated with fiber optic networks, ensuring clean operations and minimizing downtime. Responsibilities consist of diagnosing connectivity problems, coordinating with subject technicians, and retaining documentation. Strong communication skills and technical skill ability in fiber optics and network protocols are crucial.
- Job Role: Fiber Service Support
- Salary: ₹2.8 Lakhs per year
- Location: Kolkata, West Bengal
- Company: Reliance Jio
- Qualification: high school diploma
About Company:
Reliance Jio, part of Reliance Industries Limited, is a telecommunications enterprise revolutionizing India’s digital landscape. Launched in 2016, Jio offers 4G LTE services, low-price smartphones, and virtual offerings like JioSaavn and JioTV. It hobbies to attach rural and concrete India with immoderate-velocity internet at much less expensive quotes, using virtual inclusion and transformation throughout the us
Role Overview:
The Fiber Service Support characteristic at Reliance Jio in Kolkata involves putting in Jio GigaFibre answers, resolving purchaser problems, and onboarding new customers. Key abilties consist of cabling, tool installation, purchaser-centric solutions, sales capability, and fluency within the local language. The procedure is freelance with a one-month agreement and calls for rotational shifts. Preferred enjoyment is 12 months in a similar feature.
Roles and Obligations Of Fiber Service Support:
Customer Support: Provide technical help and troubleshooting for fiber service issues, ensuring spark-off selection and client delight.
Network Monitoring: Monitor fiber optic networks to pick out and treat issuer disruptions or performance issues proactively.
Installation and Maintenance: Conduct fiber optic cable installations, terminations, and renovation sports to ensure dependable company transport.
Quality Assurance: Perform checking out and quality tests on fiber optic systems and connections to maintain excessive necessities of provider reliability.
Documentation and Reporting: Maintain accurate facts of carrier calls, installations, and protection sports. Generate opinions on the community’s usual performance and customer support metrics.
Qualification:
A Fiber Service Support role typically requires a high school diploma or equivalent, technical training in telecommunications, proficiency with fiber optic tools and equipment, and strong problem-solving and communication skills.
Preferred Experience: At least 1 year of total work experience.
Skills Required For Fiber Service Support:
Supporting fiber offerings calls for a combination of technical knowledge and patron-orientated capabilities. Here are the pinnacle five competencies vital for Fiber Service Support roles:
Technical Knowledge: Proficiency in fiber optic generation, statistics of community architecture, troubleshooting fiber optic cables, and familiarity with fiber optics trying out gadgets are vital.
Problem-Solving Skills: Ability to diagnose and resolve troubles associated with fiber optic networks, along with sign loss, connectivity troubles, and hardware disasters, ensuring minimal downtime for clients.
Customer Service: Strong verbal exchange talents to interact with customers, recognize their problems, and offer effective answers. Patience and empathy are key to dealing with customer expectations and retaining pleasure.
Attention to Detail: Precision in dealing with fiber optic additives and interpreting technical documentation ensures correct installations, repairs, and renovation.
Adaptability and Learning: Given the evolving nature of the fiber optic era, readiness to examine new abilties, adapt to the new systems, and live up to date with agency traits is essential for providing powerful resources.
Why Reliance Jio?
Innovative Work Environment: Employees get to work on modern technology initiatives in a dynamic and modern setting.
Growth Opportunities: Jio gives numerous possibilities for professional advancement and professional improvement.
Competitive Compensation: The employer gives attractive revenue packages and common overall performance-primarily based bonuses.
Comprehensive Benefits: Employees collect various benefits which include medical health insurance, retirement plans, and proper being programs.
Work-Life Balance: Jio promotes wholesome artwork-life stability with flexible going for walks hours and numerous employee-high-quality suggestions.
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