Samsung Freshers Work From Home | ₹29,903–₹47,347 a month | Part-time
Samsung Freshers Work From Home:
Samsung is offering part-time, work-from-home opportunities for freshers in the role of Customer Support Assistant. This position involves handling customer inquiries, resolving issues, and providing support via phone, email, or chat. Candidates want to have sturdy verbal exchange talents, a patron-orientated technique, and primary computer understanding. No earlier revel in is needed, making it a great possibility for freshers looking to gain experience. Flexible operating hours are to be had, bearing in mind a balance between artwork and private commitments.
Job Role: Remote Customer Support Assistant
Company: Samsung India
Location: Work From Home
Salary: ₹29,903–₹47,347 a month
Job Type: Part-time
Experience Required: Freshers
About Company:
Samsung, a South Korean multinational conglomerate, is one of the world’s leading technology businesses, stated for its improvements in electronics, semiconductors, and telecommunications. Founded in 1938, Samsung has grown right into a global powerhouse, with products beginning from smartphones and home equipment to reminiscence chips and show panels. The employer is likewise a pioneer in 5G technology and clever gadgets. Samsung’s willpower to excessive great and innovation has made it a depended-on logo in over 80 international places international.
Job Description:
Samsung India is imparting an exciting opportunity for human beings interested in a component-time, far-flung function as a Customer Support Assistant. Located in Mumbai, Maharashtra, this feature is right for access-stage applicants looking to embark on a career in customer service. With competitive earnings starting from ₹29,903 to ₹47,347 in keeping with the month, the location provides a robust basis for the ones eager to make contributions to one of the important generation businesses in the world.
Key Responsibilities:
As a Remote Customer Support Assistant, your primary responsibility is to deliver first-rate customer service through various communication channels collectively with electronic mail, chat, and make contact with. Here’s a breakdown of the important aspect responsibilities you’ll be expected to carry out:
Customer Interaction and Problem-Solving: Engage with customers directly and courteously to help with inquiries and technical problems related to Samsung merchandise. Your characteristic is to provide accurate and green solutions, making sure patron pride.
Complaint Resolution: Address customer lawsuits efficiently, aiming to resolve troubles in a way that keeps purchasers accepted as true and loyal. The capability to handle dissatisfied clients with empathy and professionalism is critical.
Record-Keeping: Maintain meticulous records of all consumer interactions, together with the character of the inquiry, the decision furnished, and any compliance with-up moves required. This documentation is crucial for continuous development and for addressing any ordinary troubles.
Collaboration: Work closely with inner groups to relay customer remarks and contribute to product and carrier improvements. Collaboration ensures that consumer troubles are resolved unexpectedly and that systemic problems are identified and addressed.
Product Knowledge: Stay knowledgeable approximately modern-day Samsung services and products. A deep record of the enterprise’s services allows you to offer customers accurate records, thereby improving general purchaser enjoyment.
Adherence to Policies: Follow agency guidelines and techniques to ensure steady and excellent provider transport. Upholding these necessities is essential to maintaining Samsung’s popularity for excellence in customer service.
Required Skills and Qualifications
Customer Service Orientation: A resilient and passionate mindset closer to helping customers is important. You must enjoy fixing issues and be stimulated through the choice to assist others.
Attention to Detail: Strong hobby to detail is needed to make certain that purchaser inquiries are treated as they should be and that all information is efficiently documented.
Communication Skills: Excellent verbal exchange talents, each written and verbal, are vital. You must be capable of providing a reason behind technical data sincerely and concisely to customers who won’t have a technical history.
Teamwork: The capability to paint nicely in a crew’s surroundings is vital, as you’ll want to cooperate with colleagues to offer the super viable provider.
Educational Background: An excessive college degree or the same is wanted. While no advanced degree is stated, a willingness to research and adapt is highly valued.
Benefits at Samsung:
Comprehensive Health Coverage: Samsung gives substantial medical health insurance, which includes medical, dental, and vision plans, making sure employees and their households are properly covered.
Work-Life Balance: With flexible artwork schedules, a long way flung work options, and generous paid time without work, Samsung prioritizes healthy paintings-life stability.
Career Development: Samsung invests in worker increases through training packages, mentorship possibilities, and professional development paths.
Financial Security: Competitive salaries, standard performance-primarily based bonuses, and retirement economic savings plans help ensure lengthy-time period economic stability for personnel.
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