Samsung Work From Home:
Samsung is hiring an Online Customer Support Assistant for a work-from-home role. Responsibilities include handling customer inquiries via online channels, presenting answers to technical problems, and ensuring top-notch carriers. Candidates want to have amazing conversation skills, a strong understanding of Samsung products, and the capability to troubleshoot troubles efficiently. Prior revel in customer service or a similar subject is desired. The role gives flexibility and the possibility to work from the comfort of your house.
- Job Role: Online Customer Support Assistant
- Location: Mumbai, Maharashtra (Work From Home)
- Job Type: Part-time
- Salary: ₹44,855–₹68,113 a month
- Qualification: Graduate
About Company:
Samsung, an international chief in era and innovation, is famend for its modern-day electronics, together with smartphones, TVs, and home domestic gadgets. Established in South Korea, Samsung has accelerated its reap international, using improvements in era and sustainability. With a determination to excellence, the organization makes a specialty of turning in exquisite services and products across several industries, together with purchasing electronics, semiconductors, and digital media. Samsung’s mission is to enhance lives via innovative answers and technological upgrades.
Job Description:
As an Online Customer Support Assistant at Samsung India, you’ll play an important feature in handing over awesome issuers to our clients. Your primary duties will encompass managing patron inquiries, troubleshooting issues, and presenting product statistics throughout numerous online systems. You can also be answerable for coping with lawsuits, processing orders, and making sure a persevering client revels in. Collaboration with organization contributors and staying up to date on commercial enterprise organization rules and product expertise can be key additives of this role.
Key Responsibilities:
Customer Inquiries: Respond to consumer inquiries via electronic mail, chat, and social media, offering accurate statistics and aid.
Product Assistance: Assist customers with product records, troubleshooting troubles, and order processing.
Complaint Resolution: Resolve client complaints and troubles successfully and professionally, making sure the client is delighted.
Team Collaboration: Work carefully with other team members to hold a persevering customer revel.
Record Maintenance: Keep correct statistics of client interactions, transactions, and remarks.
Product Knowledge: Stay knowledgeable approximately Samsung’s merchandise and policies to provide precise and current statistics.
Issue Escalation: Identify and toughen priority problems to suitable group individuals to ensure properly timed decisions.
Requirements:
Experience: Minimum of two years in customer support roles, with a tested tune record of dealing with various client interactions.
Personality: Energetic and confident with sturdy emotional intelligence and communique skills.
Adaptability: Ability to thrive in a fast-paced environment and adapt to changes short.
Technical Skills: Proficiency in the use of online customer service gear and structures.
Problem-Solving: Excellent hassle-fixing talents and interest in elements.
Teamwork: Ability to work independently in addition to collaboratively interior a group.
Benefits at Samsung:
Competitive Salaries: Samsung gives appealing compensation programs to praise employees for their talents and contributions, making sure of competitive pay inside the business enterprise.
Comprehensive Healthcare: Employees acquire big medical insurance, which encompasses medical, dental, and vision blessings, promoting frequent well-being and peace of mind.
Career Development: Samsung invests in worker growth through non-forestall schooling packages, mentorship, and possibilities for professional improvement, fostering professional improvement.
Work-Life Balance: With bendy strolling hours, a long way off painting alternatives, and generous leave guidelines, Samsung helps a wholesome artwork lifestyle stability, improving employee delight and productiveness.
Life Insurance: Comprehensive life insurance insurance to make sure you have monetary security.
Free Food: Complimentary meals are furnished during operating hours to keep you nourished and energized.
Profit Sharing: Opportunities to advantage from earnings-sharing preparations, enhancing your income capability.
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