Cars24 Walk-In Opportunity For Freshers | 20th-24th Aug 2024

Cars24 Walk-In Opportunity:

Cars24 is wearing out a stroll-in interview for the position of Grievance Executive in Gurgaon. This role entails addressing patron court cases and making sure of well-timed resolution. Candidates are predicted to have sturdy conversation talents, a client-centric method, and the capability to deal with tough conditions with professionalism. Freshers or candidates with applicable revel in are welcome to apply.

• Position: Grievance Executive
• Company: Cars24
• Location: Gurugram
• Experience Required: 0 – 2 years
• Salary: 2-3 Lacs P.A.
• Employment Type: Full Time, Permanent

Interview Details:

Dates & Time: 20th August – 24th August, 9:30 AM – 5:30 PM

Venue: AIHP Executive Center Address, Plot No. 48, Ground Floor, Institutional Area, Sector 32, Gurugram, Haryana 122001

Contact: Banika Rana (08448290417)

About Company:

Cars24 is a leading online platform revolutionizing the manner human beings buy and sell used vehicles in India. Founded in 2015, it gives a problem-free, apparent, and green process, offering immediate payments and seamless documentation. With a focus on purchaser delight, Cars24 has improved its operations across India, taking into account its large community and current era.

Job Description:

As a Grievance Executive at Cars24, you will be pivotal in addressing and resolving client lawsuits and grievances. Your function is essential in retaining the company’s recognition by way of manner of making sure that every patron’s issues are handled with the best degree of care, fairness, and professionalism.

Key Responsibilities:

Grievance Handling:

Primary Point of Contact: Serve as the main contact for customers who have raised grievances, ensuring that all court docket instances are proper away documented and referred to.

Customer Interaction: Actively concentrate on customers, understand their worries, and provide empathetic responses. Your capacity to address sensitive conversations with tact and diplomacy can be critical.

Data Analysis and Reporting:

Tracking and Analysis: Monitor complaint trends and consequences to perceive recurring troubles inside the employer.

Reporting: Prepare normal reviews for senior control, highlighting key areas of problem and recommending actionable improvements.

Resolution of Grievances:

Efficient Resolution: Work in the direction of a quick and honest decision on customer grievances. Each case has to be treated with the maximum care and professionalism to ensure patron satisfaction.

Process Improvement:

Leading Initiatives: Take the lead in refining and improving complaint approaches, making sure they’re greater powerful and aware of patron goals.

Proactive Approach: Not certainly reactively manipulate grievances but additionally perceive potential problems before they increase. Drive tasks that could save you grievances from arising within the first location.

Candidate Profile:

Experience and Skills:

Grievance Handling: Prior enjoyment in coping with and resolving customer grievances is vital.

Communication Skills: Excellent verbal and written communique competencies are required. You have to be capable of talking honestly and efficiently, in particular in tough conditions.

Empathy and Professionalism: High ranges of empathy, integrity, and professionalism are critical to reach this position. You have to be able to contend with touchy subjects with care.

Negotiation Skills: Strong negotiation and interpersonal competencies will assist in resolving grievances correctly.

Multitasking Ability: The capability to control a couple of instances concurrently and paintings below strain is vital.

Educational Qualifications:

Undergraduate Degree: A bachelor’s degree in any area is needed for this position.

Benefits at Cars24:

Competitive Compensation: Cars24 offers attractive income packages, side of average performance-based bonuses and incentives.

Career Growth Opportunities: Employees have access to non-stop gaining knowledge of, expertise improvement programs, and clear professional progression paths, fostering lengthy-term professional growth.

Dynamic Work Environment: The enterprise promotes a lifestyle of innovation and collaboration, encouraging personnel to take ownership of tasks and contribute creatively.

Comprehensive Health Benefits: Cars24 provides clinical medical insurance insurance, well-being programs, and different advantages to ensure the well-being of its employees and their households.

Click Here To Apply Online

Other Jobs:

Deloitte Freshers Work From Home | ₹20K a month

Paytm Work From Home Freshers | ₹32,395–₹51,500 a month

Citi Recruitment For Product Sales Senior Specialist

Boeing Hiring Field Service Representative