Sutherland Jobs in Mumbai 2025: Sutherland is hiring Customer Support Representatives in Mumbai for a chat and mail guide function with a reputed airline brand. Open to freshers and skilled applicants (zero–four years), the process gives a revenue of ₹18,000–₹22,000 in step with month. Work consists of five-day shifts over two weeks. Undergraduates and graduates can follow. Quick choice through three interview rounds.
- Company: Sutherland
- Salary: ₹3-3.5 Lacs P.A.
- Location: Mumbai
- Qualification: Graduation Not Required
- Experience: 0-4 years
- Job Type: Full-time
About Company:
Sutherland is a global leader in digital transformation and purchase revenue control, serving customers throughout industries like banking, healthcare, energy, and retail. Founded in 1986, the business enterprise operates in over 20 international locations with a group of workers of 38,000+ specialists. Sutherland combines deep industry understanding with modern technologies to supply seamless customer service, process optimization, and business agility. Known for its employee-centric tradition, studying opportunities, and robust education packages, Sutherland is a dependable organization for both freshers and experienced experts globally.
Sutherland Jobs in Mumbai 2025 Job Description:
A Customer Support Representative handles customer queries via chat and email, ensuring active and professional responses. The role involves resolving issues, supplying services or products statistics, and maintaining customer satisfaction. It calls for right communication skills, typing accuracy, and a customer-targeted method. Ideal for freshers and skilled applicants, the location gives valuable experience in non-voice customer service operations.
Key Responsibilities:
If you’re making use of for the Sutherland Jobs in Mumbai 2025, your primary obligations as a Customer Support Representative will include:
- Chat & Email Support: Respond to customer inquiries via chat and email in a timely, expert, and courteous way.
- Issue Resolution: Provide accurate and complete answers to client problems related to airline services, which include bookings, cancellations, and luggage.
- Customer Experience Management: Enhance the general purchasing experience by providing a personalised guide and proactive assistance.
- Knowledge Management: Stay updated with the present-day airline rules, promotions, and procedures to offer constant and correct statistics.
- Process Adherence: Follow all popular running methods (SOPs) to ensure great guide is aligned with the organisation’s provider requirements.
- Escalation Management: Identify important issues that need to be escalated and course them as it should be for faster resolution.
- Feedback Collection: Capture and relay feedback from customers to enhance provider pleasant and client satisfaction.
- Documentation: Maintain accurate facts of interactions and replace systems in real time.
These responsibilities are designed to ensure an enriching and established painting environment that could help candidates expand expert communication capabilities and improve their trouble-solving abilties.
Essential Skills Required:
Sutherland Jobs for Freshers in Mumbai emphasize the improvement of tender abilties and professional etiquette. To reach this role, applicants need to own the subsequent:
- Excellent Written Communication: Proficiency in English grammar, sentence creation, and typing speed.
- Customer-Centric Attitude: Ability to empathize with customers and offer powerful answers.
- Multitasking: Handle multiple chats/emails even as maintaining high excellent and accuracy.
- Tech Savvy: Basic know-how of laptop systems, CRM equipment, and internet applications.
- Analytical Thinking: Ability to understand patron problems and become aware of root causes.
- Teamwork: Coordinate with group contributors and supervisors to ensure service-level goals are met.
- Time Management: Prioritize tasks and manipulate time effectively in the course of extensive shifts.
- Adaptability: Flexibility to work in rotational shifts and manage dynamic workflows.
Eligibility Criteria and Qualifications:
For those inquisitive about making use of to Sutherland Jobs in Mumbai 2025, here are the eligibility requirements:
Educational Qualification:
- Undergraduates and graduates are eligible to apply.
- No specific stream restriction.
Experience:
- Freshers are welcome.
- Candidates with up to four years of experience in BPO, KPO, or customer service are also recommended to apply.
Additional Criteria:
- Willingness to work in flexible shifts.
- Good typing skills and the luxury to manage online gear.
Top 5 Benefits of Joining Sutherland:
- Career Growth: Opportunity to grow into senior roles or pass into different domains, together with great analysis or crew leadership.
- Training and Development: Structured training programs that equip freshers with important industry abilities.
- Diverse Culture: Work with a global group in a supportive and inclusive environment.
- Employee Well-being: Access to well-being programs, go away advantages, and aid services.
- Work-Life Balance: Fixed working hours, weekly offs, and flexible shifts.
The Sutherland Jobs in Mumbai 2025 provide an outstanding starting line for freshers to construct a strong profession and examine precious place of work skills that can be applied throughout industries.
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