Sutherland Walk-in Drive 2026 for Voice Process | Mumbai, Thane & Navi Mumbai | Freshers & Experienced

Sutherland Walk-in Drive Mumbai Sutherland is conducting a Walk-in Drive for Voice Process roles across Mumbai, Thane, and Navi Mumbai. The company is hiring freshers and experienced candidates with 0–4 years of experience who have excellent communication skills and a passion for customer service. This is a great opportunity to build a career in the BPO and customer support industry with one of the world’s leading business process transformation companies.

📋 Job Overview

🏢 About Sutherland

Sutherland is a global business process transformation company that combines human expertise with AI, automation, cloud, and digital technologies to deliver exceptional customer experiences. Operating in multiple countries, Sutherland serves clients across banking, healthcare, telecom, retail, technology, and e-commerce industries. The company is known for its employee-friendly culture, continuous learning programs, career advancement opportunities, and innovative workplace that empowers professionals to grow in customer service and digital operations.

💼 Roles & Responsibilities

As a Voice Process Associate, you will:

• Handle inbound and outbound customer calls.
• Resolve customer queries professionally.
• Deliver high-quality customer service.
• Maintain accurate customer records.
• Escalate complex issues when required.
• Meet quality and productivity targets.
• Follow company policies and process guidelines.
• Build positive customer relationships.

🎓 Eligibility Criteria

Educational Qualification

• HSC (12th Pass) or Any Graduate.
• Good verbal communication skills.

Experience

• Freshers and candidates with 0–4 years of experience can apply.
• BPO or customer support experience is an added advantage.

💻 Required Skills

Technical Skills

• Basic Computer Knowledge
• MS Office
• CRM Tools (Preferred)
• Customer Support Systems

Soft Skills

• Excellent Communication Skills
• Active Listening
• Customer Service Orientation
• Problem Solving
• Teamwork
• Time Management
• Adaptability

💰 Salary

• Competitive salary based on experience and interview performance.
• Incentives and shift allowances as per company policy.

🎁 Benefits

• Attractive Salary Package
• Performance Incentives
• Health Insurance
• Paid Training
• Career Growth Opportunities
• Employee Recognition Programs
• Learning & Development
• Supportive Work Environment

📄 Documents Required

Candidates should carry:

• Updated Resume
• Passport-size Photograph
• Government ID Proof
• Educational Certificates
• Experience Certificates (if applicable)

📝 Selection Process

1. Walk-in Registration
2. HR Screening
3. Voice Assessment
4. Operations Interview
5. HR Discussion
6. Document Verification
7. Final Offer Letter

📍 Job Location

Sutherland
Mumbai, Thane & Navi Mumbai, Maharashtra

Candidates should verify the exact walk-in venue and reporting time from the official job notification before attending the interview.

🌟 Why Join Sutherland?

• Work with a globally recognized BPO company.
• Professional training and skill development.
• Fast career progression.
• Exposure to international customer support processes.
• Performance-based rewards and incentives.
• Inclusive and collaborative work culture.

📌 How to Apply

1. Visit the official Naukri job posting.
2. Check the walk-in date, venue, and reporting time.
3. Carry all required documents.
4. Attend the interview.
5. Complete the selection process and await onboarding.

📢 Final Thoughts

The Sutherland Walk-in Drive 2026 for Voice Process is an excellent opportunity for freshers and experienced professionals looking to build a successful career in customer support and BPO operations. If you have strong communication skills and enjoy interacting with customers, this recruitment drive in Mumbai, Thane, and Navi Mumbai is worth attending.