Swiggy Part-time Work From Home Jobs: Swiggy is hiring a part-time Work From Home Online Customer Service Assistant. Responsibilities include dealing with client inquiries through chat and electronic mail, resolving issues, and ensuring a high-quality client experience. Ideal applicants must have exceptional communique abilities, trouble-solving capabilities, and revel in in customer service.
- Job Role: Online Customer Service Assistant
- Company: Swiggy
- Location: Mumbai, Maharashtra, India (Work From Home)
- Job Type: Part-Time
- Salary: ₹41,532–₹69,774 a month
About Company:
Swiggy is a main online food shipping platform in India, founded in 2014. It connects customers with neighborhood eating places, offering a wide variety of cuisines brought to their doorsteps. Known for its person-friendly app and short delivery carrier, Swiggy has revolutionized the meal ordering experience. The organization also offers capabilities like real-time monitoring, multiple charge options, and subscription services like Swiggy SUPER free deliveries.
Job Description:
Swiggy is presently seeking an Online Customer Service Assistant to enroll in their vibrant group in Mumbai, Maharashtra. This part-time function is ideal for folks who excel in excessive-pressure environments and are obsessed with presenting pinnacle-notch customer support. With a competitive profits variety of ₹51,532–₹69,774 according to month,
Key Responsibilities:
Customer Interactions: You could be the voice of Swiggy, responding to customer inquiries and proceedings via numerous channels, consisting of online chat, e-mail, and social media. Your goal is to make sure that every interaction is dealt with with professionalism and courtesy.
Problem-Solving: Analyze client troubles efficaciously and provide feasible answers. You will want to illustrate a comprehensive expertise of Swiggy’s rules and offerings to resolve queries efficaciously.
Order Management: Assist clients with placing orders, making adjustments, cancellations, and coping with refunds. Your attention to detail will help ensure that transactions are processed easily.
Feedback Collection: Engage with customers to collect valuable remarks regarding their experiences. Relay these insights to control to help beautify offerings and operational strategies.
Strategic Planning: Collaborate with fellow group individuals to expand innovative strategies geared toward enhancing consumer engagement and pleasure.
Decision-Making: Utilize your judgment to cope with patron issues and court cases correctly, making sure that solutions align with employer policies even fostering client loyalty.
Requirements:
Experience: A minimum of 4 years in a customer service role, preferably inside a web or e-trade context.
Education: A bachelor’s degree in Business Administration, Communications, or an associated subject is desired, offering a strong foundation for knowledge of business operations and customer interactions.
Technical Skills: Proficiency in CRM software, web chat equipment, and general workplace packages is vital. Familiarity with social media systems and online communique gear will decorate your effectiveness inside the function.
Soft Skills:
Strategic Planning: Ability to contribute to customer support techniques aimed at improving pride and loyalty.
Decision-Making: Strong judgment abilities to solve consumer issues at the same time as balancing the needs of each customer and the organization.
Deadline to Apply:
Interested candidates are encouraged to apply by October 19, 2024, to be considered for this exciting opportunity.
Benefits at Swiggy:
Flexible Work Hours: Employees revel in flexible schedules, letting them stability paintings and personal commitments efficaciously, in particular for element-time roles.
Health and Wellness Programs: Swiggy offers comprehensive health insurance, well-being applications, and intellectual health assistance, promoting a wholesome existence balance.
Career Growth Opportunities: The organization emphasizes expert development via training packages, workshops, and inner promotions, encouraging personnel to develop inside the business enterprise.
Employee Discounts: Staff members get hold of extraordinary reductions on food orders, making it lower priced to enjoy plenty of cuisines while operating.
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