- Job Title: Customer Service Executive
- Company: Tata Communications
- Degree: Any Graduate Can Apply
- Salary: Rs. 18,000 – 45,000/- PM
- Job Type: Full-Time
- Location: Delhi, India – Remote
- Experience: Freshers/Experienced Both Eligible
About Tata Communications:
Tata Communications, a global leader in virtual infrastructure offerings, gives a great kind of conversation offerings, which include connectivity, cloud, protection, and collaboration answers. With a wealthy heritage and a destiny-focused vision, we empower groups and company carriers to harness the power of the era to convert their operations and enhance consumer tales.
Job Overview: Customer Service Executive
We are searching for devoted and customer-oriented humans to enroll in our dynamic customer support crew. As a Customer Service Executive, you’ll play a pivotal position in making sure our customers maintain of high-quality company and resources. Your number one duty may be to deal with consumer inquiries, resolve issues effectively, and provide correct information approximately our services and products.
Key Responsibilities:
1. Customer Interaction:
- Handle inbound and outbound calls, emails, and chat inquiries from customers in a professional and courteous manner.
- Listen attentively to the client’s dreams and issues; show empathy and information.
2. Issue Resolution:
- Identify and clear up client problems without delay and accurately with the resource of the usage of to-be-had resources.
- Escalate complex problems to suitable departments when important, making sure to comply with Via and backbone.
3. Product Knowledge:
- Maintain an in-depth expertise of Tata Communications’ services and products.
- Provide correct and comprehensive information to customers concerning merchandise, offerings, billing, and technical inquiries.
4. Data Management:
- Accurately document all patron interactions, inquiries, and resolutions in the CRM tool.
- Ensure purchaser facts are updated and maintained with precision.
5. Customer Satisfaction:
- Strive to acquire and exceed customer pride dreams.
- Collect customer feedback and provide insights for non-stop development.
6. Team Collaboration:
- Work collaboratively with institution individuals and distinct departments to remedy purchaser issues and improve issuer exceptional.
- Participate in team conferences and schooling durations to beautify records and talents.
7. Quality Assurance:
- Adhere to organization guidelines, techniques, and carrier necessities.
- Monitor and evaluate character universal overall performance metrics to ensure compliance with best assurance suggestions.
Qualifications and Skills:
- Education: A high faculty degree or equal; a bachelor’s degree in a relevant vicinity is preferred.
- Experience: Minimum of one year of experience in a customer support or name center feature.
- Technical Skills: Proficiency in the utilization of CRM software program applications and Microsoft Office Suite (Word, Excel, Outlook).
- Communication Skills: Excellent verbal and written communique abilities in English; extra languages are a plus.
- Interpersonal Skills: Strong interpersonal abilities with the functionality to construct rapport with clients and crew people.
- Problem-Solving Skills: Effective problem-solving competencies with a proactive method of resolving problems.
- Time Management: Ability to control more than one obligation and prioritize successfully in short-paced surroundings.
Why Join Tata Communications?
- Career Growth: Opportunities for professional development and career improvement.
- Work Environment: A supportive and inclusive artwork way of lifestyle that values range and innovation.
- Training: Comprehensive schooling packages to enhance your skills and facts.
- Benefits: Competitive revenue, medical health insurance, retirement plans, and distinct worker advantages.
- Impact: Be part of a worldwide enterprise that makes a distinction within the international of communications and technology.
Application Process:
Interested applicants are invited to place up their resume and a cowl letter detailing their relevant enjoy and why they may be interested in this function. Please practice via our career portal or send your application to [insert contact details].
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