Job Description:
Job Title: Customer Support Associate (CSA)
Company: Tech Mahindra
Degree: Minimum HSC skip (Graduation now not required)
Salary: Not Disclosed
Location: Remote (Pan India)
Experience: 0 5 years
Company Overview: Tech Mahindra is a splendid employer of virtual transformation, consulting, and organization re-engineering offerings and solutions. It is part of the Mahindra Group, it is sincerely considered one of the maximum crucial multinational federations of corporations with operations in over 100 global locations. Founded in 1986 and positioned in Pune, India, Tech Mahindra offers masses of offerings collectively with IT consulting, software program software application improvement, commercial organization way outsourcing, and infrastructure manipulation. The business enterprise is notion for its robust emphasis on innovation and customer-centric methods, the use of digital transformation for corporations worldwide.
With a presence in numerous industries collectively with telecommunications, healthcare, production, and monetary offerings, Tech Mahindra leverages contemporary-day generation to assist organizations stay aggressive. Its electricity of thought to excellence, sustainability, and network welfare makes it a preferred employer and a trusted associate for hundreds of worldwide organizations.
Job Overview of Customer Support Associate:
This function is an entire paintings-from-home function on a six-month contractual basis. The Customer Support Associate can be responsible for handling customer service and online product delivery-associated inquiries from the customer give up. The characteristic calls for amazing verbal communication abilities in English and Hindi and the capacity to art work in 24/7 shifts.
Job Responsibilities for the Post of Customer Support Associate:
Customer Service: Handle customer inquiries associated with online product transport through calling aid. Information Sharing: Provide and percentage facts with clients through leveraging to-be-had gear and data. Problem Resolution: Address and remedy customer problems and court cases in a nicely timed and professional manner. Communication: Maintain easy and effective conversations with customers, ensuring an outstanding client experience. Shift Work: Ready to do artwork in 24/7 shifts, offering regular assistance within the course of precise time zones. Data Management: Ensure accurate recording of purchaser interactions and facts control inside the agency organization’s device.
Tech Mahindra Customer Support Associate Need Qualification and Skills:
Education: Minimum HSC pass (Higher Secondary Certificate). Graduation isn’t always required. Experience: Freshers can exercise. Experience in customer support or an associated vicinity is preferred, however not compulsory. Communication Skills: Excellent verbal communication talents in English and Hindi, without critical MTI (Mother Tongue Influence). Flexibility: Willingness to artwork in 24/7 shifts. Technical Skills: Basic pc facts and the capability to apply customer service tools and packages. Interpersonal Skills: Strong interpersonal competencies with a client-centric method. Problem-Solving: Ability to cope with difficult conditions and remedy client issues successfully.
Why Tech Mahindra:
Global Presence: Tech Mahindra operates in over 90 international places, supplying a worldwide artwork environment. Innovation Leader: The corporation is on the leading fringe of digital transformation, imparting employees with opportunities to artwork in the contemporary era. Employee Development: Tech Mahindra invests cautiously in employee schooling and improvement, making sure non-prevent getting to know and career boom. Work Culture: Known for its inclusive and numerous art work lifestyle, Tech Mahindra promotes a wholesome artwork-existence balance. Sustainability: The company is devoted to sustainable practices and enterprise business company social responsibility, making a nice effect on the community and surroundings.
Summary of Tech Mahindra:
Tech Mahindra is a worldwide leader in IT services and consulting, a part of the famous Mahindra Group. The employer makes a specialty of virtual transformation and innovation, helping customers navigate the complexities of the virtual age. With a power of thought to employee development, consumer delight, and sustainability, Tech Mahindra offers a dynamic and supportive work environment for its personnel. The Customer Support Associate feature offers a great possibility for people looking to begin or enhance their profession in customer support, with the strength of going for walks from home and being a part of a global employer.
How to Apply for Tech Mahindra Customer Support Associate 2024? :
Interested applicants are encouraged to use via contacting the hiring administrative center located in Hyderabad. Please reach out to the provided touch variety, 8121563268, for additional information and to timetable an interview. Ensure you’ve got your up-to-date resume organized for the software program software manner. Join Tech Mahindra and be a part of a group that values excellence, innovation, and patron delight.
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