
Tech Mahindra Jobs for Freshers| WFO/WFH| Apply Right Now
- Job Description for Tech Mahindra Jobs for Freshers
- Position: Customer Support Associate
- Company: Tech Mahindra
- Degree: Any Graduate Can Apply
- Location: Multiple Locations (India)
- Job Type: Full-Time
- Salary Range: Competitive (Based on qualifications and location)
- Experience: Entry-Level to Senior Level
Eligibility Criteria: Tech Mahindra Jobs for Freshers
- Freshers with an applicable degree (B.Tech/BCA/B.Sc/B.Com/BBA, and so forth.)
- Excellent communication competencies (both written and verbal)
- Basic knowledge of pc systems and MS Office
- Customer-oriented attitude with problem-solving talents
- Ability to paintings in a group surroundings
Job Overview: Tech Mahindra Jobs for Freshers
Tech Mahindra is inviting freshers to join their dynamic institution for the position of Customer Support Associate. As part of the customer support group, you may be accountable for imparting superb assistance to customers and customers, ensuring their queries are resolved well-timed and efficiently.
This is a thrilling possibility for those who are obsessed with handing over brilliant service and are keen to develop in the IT and customer support domain names.
Key Responsibilities: Tech Mahindra Jobs for Freshers
1. Customer Support:
- Handle inbound and outbound calls, emails, and chat beneficial aid, addressing client queries and troubles.
- Provide troubleshooting help and product records cleanly and powerfully.
- Assist clients with technical issues, ensuring that their troubles are addressed as they should be and right away.
2. Issue Resolution:
- Resolve patron lawsuits, become privy to problems, and provide appropriate solutions or increase the matter while required.
- Follow up with clients to ensure satisfaction after the choice of their troubles.
3. Documentation and Reporting:
- Maintain correct data of patron interactions, troubles, and resolutions.
- Use CRM software application software and gadgets to log and song customer service sports.
4. Process Adherence:
- Adhere to employer guidelines and methods, making sure compliance with first-rate standards.
- Stay updated on services or product offerings, techniques, and protocols to offer correct information to customers.
5. Team Collaboration:
- Work cautiously with group individuals and supervisors to satisfy character and group desires.
- Participate in organisation conferences and schooling periods to enhance capabilities and widespread overall performance.
Desired Skills & Qualifications: Tech Mahindra Jobs for Freshers
- Educational Qualifications: A minimum of a bachelor’s diploma in any subject. Freshers are recommended to apply.
- Communication Skills: Strong verbal and written verbal exchange competencies are crucial, mainly for dealing with customer interactions.
- Technical Skills: Basic statistics of operating systems, software programs, and internet troubleshooting is an advantage. Familiarity with MS Office gadgets is beneficial.
- Problem-Solving Abilities: Must have the potential to assume severely, recognize root motives of problems, and provide viable answers.
- Adaptability: Ability to adapt to converting situations and examine new generations and methods speedily.
- Team Player: Should be able to work collaboratively with a team while additionally dealing with individual responsibilities.
Benefits and Perks: Tech Mahindra Jobs for Freshers
- Competitive Salary: An attractive earnings package deals with overall performance-based absolute incentives.
- Career Growth: Opportunities for career advancement in a global IT employer.
- Work Environment: A dynamic and supportive artwork surroundings with training and improvement packages that will help you broaden.
- Health and Well-being: Comprehensive scientific health insurance benefits and fitness applications.
Application Process: Tech Mahindra Jobs for Freshers
Interested candidates can take a look at Tech Mahindra’s professional portal. You can be requested to submit your up-to-date resume, in an awesome manner to be reviewed via the HR institution.
Shortlisted applicants may be invited for an interview, which may additionally moreover consist of an inherent ability to take a look at, technical spherical (if relevant), and HR round.
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