- Tech Mahindra Walk-in Drive 2025
- Job Title: Customer Support Executive
- Salary: Not Disclosed
- Location: Hyderabad
- Company: Tech Mahindra
- Qualifications: Any Graduate
- Experience: 0 – 2 years
About Tech Mahindra
Tech Mahindra is a major global provider of information technology and professional process outsourcing services, part of the respected Mahindra Group. With its presence in more than 90 countries, the company is famous for its innovative digital changes, counseling, and connectivity solutions. It serves diverse industries, providing an extraordinary customer experience. Recognized for its vibrant and inclusive workplace, Tech Mahindra invests heavily in employee development, making it a demanding employer for those seeking development and stability in the dynamic IT and BPO sector.
Job Overview:
Tech Mahindra Walk-in Drive in Hyderabad seeks Malayalam-speaking customer aid officers for the role of a voice process. This entry-level position (0-2 years Exp.) Provides an annual package of 2–2.25 LPA. Responsibilities include handling customer calls, answering questions, and ensuring satisfaction. The role requires excellent communication in Malayalam and English, flexibility for 24/7 shifts, and strong problem-solving skills. This is a great opportunity to launch a career with a global IT leader that offers training and development.
Why Tech Mahindra?
Tech Mahindra Information Technology and Business Process is a Titan in the outsourcing (BPO) sector, which is part of the prestigious Mahindra group. With its presence in more than 90 countries, it is famous for its innovative digital solutions and its commitment to employee development and development. Of the about 40,000 reviews, the 3.4-star rating speaks about its work culture and environment. A renewed career in such an established brand provides a strong base for unique stability, learning, and future development.
Key Responsibilities: Tech Mahindra Walk-in Drive 2025
Voice-based customer interactions: Handle inbound and outbound calls from customers, addressing their concerns and questions professionally and sympathetically.
- Problem resolution: Diagnose customer issues related to company products or services efficiently and provide accurate, timely, and permanent solutions.
- Product Knowledge: Maintain an in-depth understanding of customer products, services, and policies to offer accurate information and support.
- Customer satisfaction: To obtain the first-call resolution (FCR) and to ensure the highest level of customer satisfaction, potentially convert negative experiences into positive ones.
- Following procedures: Follow standard operating procedures (SOPs) and call the script as required, while strict data security and privacy criteria.
- Document: All customers in the specified CRM system accurately log in to interactions, transactions, comments, and complaints.
- Meeting targets: Average handling time (AHT), customer satisfaction score (CSAT), and quality parameters such as individual and team display metrics.
Qualification and eligibility for Tech Mahindra Walk-in Drive 2025:
Tech Mahindra walk-in drive is a great opportunity for 2025 freshers and people with limited experience. Here you need to bring it to the table:
Skills required:
- Language proficiency: Excellent oral and written communication skills in Malayalam and English. A neutral accent and a clear dictionary are important.
- Educational Background: A high school diploma (10+2) is the minimum requirement, although a bachelor’s degree (any section) is often preferred.
- Experience: This drive is open to freshers (0 years) and 2-year-old candidates in a customer-supporting role, preferably in the call center or BPO.
- Technical Qualification: Basic computer knowledge and the ability to navigate several software applications simultaneously are necessary.
- Interpersonal skills: You must have strong hearing skills, patience, and a customer-focused attitude.
Desired skills:
- The ability to work in a 24/7 shift atmosphere, including night shift.
- A cool behavior in strong problem-solving abilities and pressure.
- Quick learners who may be suited to new processes and technologies.
Allowance and compensation:
The compensation package introduced for this role is between 2 and 2.25 lakhs per year, a competitive starting salary for the industry. Beyond financial, a role at Tech Mahindra comes with many benefits:
- Comprehensive health insurance and other group benefits.
- Structured training programs to enhance your skills.
- Enough opportunities for career progress and internal job posting.
Documents to Carry:
Absolutely. There are documents to take here,
- Updated resume copy.
- Government Photo ID original.
- Educational Certificate (10th, 12th, Degree).
- Passport-size photos.
- Previous employment documents (if any).
Salary and profit:
Absolutely. Here are the salary and profit marks:
- Salary: Competitive annual package 2-2.25 lakh P.A.
- Health Insurance: Comprehensive medical coverage for employees.
- Skill Development: Structured Training and Certification Program.
- Career growth: a clear way for internal promotion and progress.
- Work Culture: Lively, diverse, and inclusive workplace environment.
FAQs:
Absolutely. Here are questions for Tech Mahindra Malayalam Voice Process Roll:
Is it home to work?
- No, it is an on-site role located in Hyderabad.
Is it mandatory to apply for pre-experience?
- No, the role is open to both freshers (0 years) and candidates with experience up to 2 years.
What is the primary language for the role?
- The primary requirement is excellent communication in Malayalam and English.
Are night shifts included in this role?
- Yes, you must be flexible to work in 24/7 rotational shifts, including nights.
What is the interview process?
- It is a walk-in drive that includes initial screening, voice and communication evaluation, and a final interview.
How to prepare for Tech Mahindra Walk-in Drive 2025:
Preparations need to be made for a drive like Tech Mahindra Walk-in Drive 2025. Here’s how you can stand:
- Polish your language skills: Be prepared to be fluent in both Malayalam and English. Practice general customer service phrases.
- Understand the role: Research a voice process does what the executive does. Be prepared to explain why you are a good fit for a customer-centric role.
- Prepare your documents: Start your update again, carry several copies with passport-shaped photographs and basic as well as your identity and photocopies of educational certificates.
- Professional dress: First impressions matter. Opt for formal business dress to present a professional image.
- Prepare for the interview: “Tell me about yourself, guess questions like” “, why do you want to work in BPO?” And “How will you handle an angry customer?” Prepare a thoughtful answer.
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